ICICI Prudential AMC — payment not received of redemption amount of icici credit risk fund by neft transfer

The following is the complaint letter addressed to Service Head, ICICI Pru AMC, but unfortunately no reply till date. Also the Customer Care no. is not receiving calls. A Sr Citizen like me is in great difficulty (short of money) during Covid-19 pandemic.
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Service Head -(Investment Relationship Manager): Contact no.[protected], Customer Care no. [protected], Service Head email ID: [protected]@icicipruamc.com)

Dear Sir,

Ref. my MF : ICICI Prudential Credit Risk Fund (Growth), Folio no. 6263580

Request your goodself to go through all the trailing emails from me as well as from your office. Since I did not get any reply from Service Head, ICICI Pru AMC, so I am approaching your good office for a solution to mitigate my hardship.

To brief you let me say that it is more than a month since 12.03.20 (redemption request raised), but I have not yet received the redemption payment credited to my bank account. From my end I had to change my bank details which I have promptly done by visiting your south Kolkata office at P.A. Shah Road, Kolkata on 17.03.20. The next day on 18.03.20 I got an email confirmation that my latest bank details have been updated (your email attached). I was told by your executive during my visit that I can expect the NEFT transfer of the redemption amount in next two day i.e. by 19.03.20.

But till date this has not happened and I am deeply in trouble of not having the redemption amount credited to my ICICI savings bank account.

Here I would like to draw your attention to your email dated 08.04.20 (see below this email) which has stated that the redemption cheque has been despatched. By tracking the Bluedart courier POD no: [protected] given by you, I found that the cheque was picked up from Chennai on 18.03.20, due for delivery on 20.03.20. The current status says “Delay caused beyond control”. See the tracking report attached. This means the cheque could not be delivered. So I presume that either the cheque has been returned to you or the Blue Dart courier might have informed you about the delivery status. But I am surprised that your executive before replying to my email query on 08.04.20, has not mentioned about the status of delivery of the redemption cheque. So my complaint on the redemption amount not paid vide my email dated 07.04.20, has been redressed with the correct information.

As far as I know that the cheque so issued can be cancelled by instruction to the cheque issuing Bank. I have also done so in the past.

May I therefore fervently request your good office to cancel the cheque issued and instead remit the redemption amount by NEFT transfer to my ICICI savings bank account. I think this is possible digitally even during the lock down period.

Hope that you will appreciate my difficulties being a Sr. Citizen (woman) of 65 years old waiting for the redemption amount for more than a month.

Kindly reply by return email confirming your kind action as requested.

Best Regards,

Jayashree Ghosh
Mecon Tower, Flat- D4
357 Prince Anwar Shah Road
Kolkata-700068, India
Phone no. +[protected]
Cell Phone No. +91 [protected]
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Request your goods office to take up the case with ICICI Pru AMC appropriate Authority for favourable solution.