[Resolved]  ICICI Prudential Life Insurance — Automatic Activation of ECS for payment of policy

Address:

Howrah, West Bengal

Be aware of ICICI Prudential Life Insurance company's 'smart' working. They will automatically enable ECS for your insurance payment. They did for me without any request for such from my end. When asked about this they kept telling that as per their record I have used earlier payment through Debit/Credit Card from their website and in that website I have wrongly selected ECS mode option. Whereas all my payments were made through net banking from webpage of my bank. When I furnished proof of my last payments that shows all payments were made through net banking and asked ICICI Prudential to furnish proof from their 'record' showing I had made last payments from their webpage using Debit/Credit card, they could not furnish the same. At last they confirmed disabling of ECS, but the entire issue took communications for more than 15 days. So be aware of this ICICI Prudential's way of working.