ICICI Prudential Life Insurance Complaints & Reviews

Dear Icici Prudential

I wish to bring to your attention that Rs 50000 has been wrong transaction from my account. Because I was trying to make of my HDFC LIFE policy[protected] online payment on 8th of January 2017 .

But due to confusion I make payment on icici prudential online with same policy number those you have already assigned to someone so that's why they accept the payment.And I has been did by mistake.

I give the complaints to my local branch in Ludhiana
There is Surbhi mam take complain her mobile no is ([protected]) But there are no one ready to take responsibility because they helpless they give a reason of back end issue. But I don't need excuses because I can understand the policy of bank and even understand this is time takings process but I am waiting from last 2 month. And still not certainly how much I have to wait.

This is hight of ignorance of costumers satisfaction and short out of my problem. I am doing daily call and visit to local branch in my area from last 2 months.

Hope you will understand my inconvenience and problem. And I need resolution of my problem as soon as possible.

Otherwise I have no option to deal with you. And finally I have go to court for my solutions.

The details are as follows:

Holder name -Manoj Kumar

Mobile no -[protected]

HDFC CREDIT CARD

Date of deduction of money:8th January

We have got our patient admited for her surgery in rrm central hospital hoshiarpur.i am having a heath policy from icici prudential life insurance(policy no[protected].hospital has applied for tpa approval and have rectified all the quaries raised by icici prudential.we have not got the approval yet.kindly help us getting our approval done and getting our health claim immediately

Dear Customer Care Team
I have availed two insurance policies from ICICI Prudential in the year[protected],

1) Wealth Builder Policy – No[protected] Annual Premium Amount Rs - 48000/-
2) I-Protect Term Plan Policy –No[protected] Annual Premium Amount Rs 12000/-

I had paid the insurance for first year, but for the 2nd year 2016-17, I could not pay the insurance as I had some other committments, I had informed about the same when two personals from ICICI Prudantial Branch Andheri West, Mr Namrit Shah and Ved Prakash Maru approached me on 18th March asking me to pay the balance premium,

On 29th and 30th March respectively an amount of Rs 13209/- & Rs 48000/- were deducted from my salary account /hdfc bank, towards
premium of my two policies 1) Wealth Builder Policy[protected] & I-Protect Term Plan Policy – 1962058 without my knowledge or consent.

Mr Ved Prakash is the person who got me enrolled for these policies, Earlier I had one unit link policy with ICICI which got matured last year, Mr Ved Prakash asked me to invest the matured amount of Rs 60000/- in above two policies, I was misguided or was not informed clearly that the premium will be forcibly deducted from my account.

Now I am mentally harassed due to this as I have five cheques lined up between 3rd -12th April mentioned below. I have sent a mail to icici purlife but have not received any proper response, neither getting proper response from Ved Prakash or Namrit.

EMIs Lined up;
1) Home Loan -9171/- ICICI BANK 3RD APRIL / (yesterday already bounced.)
2) HOME LOAN TOPUP-1645/- ICICI BANK 3rd APRIL
3) HOME LOAN INSURANCE 753/- ICICI BANK – 5TH APRIL
4) PERSONAL LOAN – 14868/- KOTAK MAHINDRA- 5TH APRIL
5) SON'S READDMISSION FEE Rs 22576/ 12th APRIL

I am completely shocked by the way Rs 61209 has been deducted from my account money has been debited from my without my consent. Now I don’t have money to pay my EMis and run my family monthly expense as 90% of salary is debited by icici prudential bank despite myself asking icici prudential employees that i wont be able to pay .


I want the amount Rs 48000/-to be reversed back to my saving account
Hdfc Bank Saving Acc No - that icici has deducted
towards Policy No Wealth Builder Policy[protected] on 30th March, I will
pay up the premium later on when convenient for me.

Regards
Sarafat Ali Sha

Hi i have accoubt in icici bank.

An agents comes to me and say why u r putting money in saving account put in ulip ur money double every year stock market is goin up.I taken four ulips.i written complain to their emal.i have bought this four policy
300669, 18426852, 18447499 and 18521782.

i got following reply

We refer to your request received by us on March 20, 2017 regarding your
ICICI Pru Wealth Builder Policy no.18300669 and IPRU Wealth Builder II
Policy no.18426852 and ICICI Pru Guaranteed Wealth Protector LP Policy
no.18447499 and IPRU Elite Life II Policy no.18521782 held with ICICI
Prudential Life Insurance Co. Ltd.



In reference to the same, we would like to state that the concern
highlighted by you have been thoroughly reviewed by us and we wish to state
that



• The policies were issued on December 21, 2013, February 12,
2014, February 22, 2014 and March 22, 2014 on the basis of the proposal for
insurance received by the Company along with the first premium deposit and
KYC documents.



• The policy document which is required to be sent to the policy
holder upon issuance was dispatched to your communication address.



• In order to ensure transparency that the product is issued as
per customer’s choice, we provide the customer with a copy of the
application/ proposal form along with the policy document. If on receipt of
the same, the policy holder is not agreeable to the terms and conditions,
he/she has the option to cancel the policy under the free-look i.e. 15 days
from the date of being in receipt of the policy document as mandated by the
Insurance Regulator and Development Authority of India (IRDAI). The same is
also mentioned in the policy document delivered to you.



• As per our records, we have not received any communication
from you regarding cancellation or alteration of your above mentioned
policies within the said free-look period, thereby implying that you agreed
to the policy terms and conditions was agreeable upon and that the same was
in consonance with the application form.



• We received the first concern regarding the said policies on
March 20, 2017 after 03 Years from last policy issuance date.



• We understand a verification call was initiated at your
registered mobile number [protected] prior to the issuance of the policy
wherein all the policy benefits were explained. The said application was
issued only post receipt of your consent in the verification call.



We would like to confirm you that all our products are filled with and
approved by IRDAI and benefits under our policy are strictly paid in
accordance to the policy terms and conditions as mentioned in the policy
document received by you.





In view of the above, we are unable to comply with your request for
cancellation/alteration of the policy.



If you are unable to pay the further premiums, you can avail the premium
discontinuance feature which is explained as follows:



In case the premium is discontinued and if the policy is not revived
within the Extended Period the life insurance cover and rider cover, if
any, shall cease. At the end of the period or on receipt of intimation that
the policyholder wishes to withdraw, whichever is earlier, the Fund Value
shall be transferred to the discontinued policy fund after deduction of
applicable discontinuance charge as described below. Thereafter, no other
charges shall be deducted while the policy is in the discontinued policy
fund other than the fund management charge of 0.5% p.a. of the discontinued
policy fund. In case of death before the end of the fifth policy year, the
discontinued policy fund value shall be paid to the nominee.



At the end of the fifth policy year, the discontinued policy fund value
shall be paid to you. The interest credited, during the discontinued period
is that earned by the discontinued policy fund, subject to a minimum of the
interest applicable to savings bank accounts of State Bank of India or
other rate that the Regulator declares from time to time.



Applicable discontinuance charge for the policy year in which the policy
is discontinued:

1st year - Lower of 6% of (AP or FV), subject to a maximum of Rs. 6000

2nd year - Lower of 4% of (AP or FV), subject to a maximum of Rs. 5000

3rd year - Lower of 3% of (AP or FV), subject to a maximum of Rs. 4000

4th year - Lower of 2% of (AP or FV), subject to a maximum of Rs. 2000

5th year and onwards - Nil



Where AP is Annual Premium and FV is the total Fund Value at the time of
premium discontinuance.



Considering above and keeping with the policy terms and conditions, we are
unable to comply with your request for cancellation of the policy numbers
18300669, 18426852, 18447499 and 18521782.



For any other clarification on your policy, please continue to write to us
at [protected]@iciciprulife.com or contact us on our customer service
helpline number[protected].



Warm Regards,



Akshata Dhume

Complaint Redressal Officer

Service Central Office

© 2017, ICICI Prudential Life Insurance Co. Ltd

Communication Address: ICICI Prudential Life Insurance Co. Ltd., Unit No.
1A & 2A, Raheja Tipco Plaza, Rani Sati Marg, Malad (East), Mumbai- 400097
Maharashtra.

IRDAI Regn No 105 CIN L66010MH2000PLC127837

Registered Office: 1089 Appasaheb Marathe Marg, Prabhadevi, Mumbai – 400
025, India

* Insurance is a subject matter of solicitation

UIN: 105L143V01

To know about grievance redressal mechanism please visit our website
www.iciciprulife.com

now to
Akshata Dhume

i reuest you that dont sent agent like that to lure people and after wards sent an email that we sent u notebook and all that.

i want my funds back show me the procedure

I have been chasing ICICI PRUDENTIAL LIFE INSURANCE from the time my policy was under free look period to add additional rider benefit of permanent disability and critical illness. However, I have not got any satisfactory response from their end. I am not getting any kind of help from their customer service as well. Several calls and false promises but my requirement is not yet met. After several follow up, they sent me a link to make payment of pending amount required for these additional benefits but the link is asking me to pay the entire sum of my policy again. I made a complaint about this but no response from their end. If they are unable to fulfill this, better they refund my entire amount paid for this policy. If this is the state at the beginning what will happen in case my family would require to follow up on claims in future. I am losing trust in this company at the beginning itself... highly dissatisfied by the response of this company!!!

I regret to inform you that your branch netaji subhash place delhi mange mr. nada hussain and receipt clerk nishima both denied to accept my request for change my bank account for my commission. i presented my request letter as prescribed by your office alongwith copy of adhar card and bank passbook all are self attested . plz take necessary action my advisor id is.01173854 shweea pandey .plz stp my commision till the bank account not change.

I requested for change the policy register mobile number and e mail I'd Present mobile no [protected] and e mail [protected]@gmail.com. And change the home address home address is basavaraj, hadige post, sakaleshapur taluck, hassan district, karnataka state, pin coax 573165 please up to date my application thanking for you.

Your faithfully
Basavaraj

I have had an NRI account at ICICI Bank since 2005.

Last week, during my vacation in Bangalore, I went to the ICICI Bank, Cantonment Branch, near Safina Plaza, to deposit some money to my account.
I ended up dealing with a Miss Shireen Sabahath. After we finished with the deposit, she urged me to transfer my money from my ICICI Prulife account to a new plan that would be far better and make me more money in the long run. She called up a Mr. Tapas Jagadev who worked at the ICICI Prudential on Residency Rd. He later came over to my sister's house, where I was staying to “educate” me on what the policy was all about. He said the current policy I had - the ICICI Pru Lifelink Wealth - was not worth it since would have to pay 30% tax when I withdrew the money. Instead he suggested I take another policy called “GWP Plan” which was tax-free and would pay off much better in five years. He didn't;t have any details but gave us an outline which sounded good. He then immediately phoned Miss Shireen, who came over. She took a photo of my passport, asked me to write a check for Rs. 50, 000 (first installment) and made me fill a form where she asked who would be the nominee etc. I gave my niece, Sangeeta Zachariah’s name. Since I was leaving the next day, Tapas said he would have details of the policy dropped off .. and confirmation of the signed policy mailed to me.’

The next day I didn’t receive any documents so texted Tapas.. he made all kinds of excuses.. saying he would then "email” it to me. I left the following day for Bombay.

While I was there, my niece received some paperwork saying that the policy was in HER name and that I was the Nominee! She immediately questioned Shireen about that. Shireen then told her that they put her name as the policy holder, instead of me, since I was TOO OLD!!! Never once did they mention that to us when discussing it while I was in Bangalore. My niece also said they misspelled my name as Meera Elizabeth Zachariah instead of Meera Elizabeth Cheriyan!!! They also had her name wrong. So immediately she asked them to cancel the policy and refund my Rs. 50, 000.. WITH NO PENALTIES. Tapas told he he would and that it would take about 7 days for the money to be transferred back to my ICICI account. So far I haven’t seen a thing.

I am SO disgusted at the fraudulent activities practiced by your employees…..they lied to us all the way and tried to cheat us.

This is not the first time this has happened to me. In 2009 I was similarly lied to about taking a Prulife policy. Once I realized i was lied to, I tried to cancel it, but it took so much red tape and so many phone calls and emails to finally get it canceled. I even wrote to Ms. Chanda Kochar after which it was resolved. In 2011, a similar thing happened where I wasn’t fully informed about the LifeLink Wealth Policy… and after many, many emails and complaints back and forth, it was finally straightened out.

The problem with your lying, cheating employees is that they are SO desperate to get bonuses that they LIE and hide the facts behind the policy they are trying to sell. And since every time they know that I am leaving for the US within two days of signing a policy, they take advantage of it. They remain incommunicado and don’t return emails, phone calls and texts. All the emails I sent to Tapas Jagadev have come back to me saying they are “undeliverable”. And this…coming from the email address on his business card!!!

After I wrote to Chanda Kochar, the guy who falsely talked me into the policy and lied about it was fired. I hope Tapas Jagadev and Shireen Sabahath face the same consequences. They are liars and totally incompetent. This is no way to run a multi-million rupee business.

I also intend to write to Ms. Kochar AGAIN about her lying, cheating employees and how disappointed I am with ICICI bank. I also plan to go public if no action is taken.

I hope to receive a response from you and ASAP and hope you will make sure my monies are returned to me WITHOUT penalties ASAP.

Thx,

Meera Cheriyan

My policy number of ICICI Prudential is 00100253. I have NOT given any instruction to debit my ICICI Bank account. Today the amount has been debited and amount is Rs. 26, 423.00 should be reverted back immediately. I always pay by cheque and last year I paid on debit card on April first week But I have NOT given any Standing instruction in writing. This is most idiotic and inefficient way of working. I have already paid for this Financial Year.

I suggest you to consider this payment in April 2017, otherwise, return back to my account.

Vijay Bhasker V.

In may 2009 i opened a policy scheme investshield cashbak. Policy no:11919546.
I paid premium amount? 30, 000 after that due to some reason i am unable to continue the policy, now the status says "your policy is foreclosure". Already the lock period is over till now i didn't received the amount which i invested so kindly do the needy in recovering the amount. Thanks in advance...

I am holding a policy having No 20502857. I need to bring out that my wife had visited your branch to buy some mutual funds. however your agent asked her to invest in ICICI Pru Life insurance without explaining all the features and associated costs of the policy. Also she was not told about the free look up period. Moreover, I have not received policy documents til date. had i received the policy documents in time and also known about the free look period, I would have stop the policy. Now when I put up online request for withdrawal from policy, your customer care executive is telling me that you can not withdraw from the policy. My 10000 rs have been stuck up in vain. Please look into the matter.

Hi,

ICICI sold me the Guarnateed Savings Insurance Plan as a tax saving come endowement plan on 20-Jul-2011. The executive never explained to me how we can close the policy in case of any emergency or issues.

I was able to pay the premiums for about 2yrs and 7 months with a monthly premium of INR 8, 023.00 rupees.

Because of financial constraints I was not able to continue the policy and now I come to understand that there is no way to recover the amount paid.

This is all hard earned money which ICICI is looting in broad day light.

ICICI is sitting on my INR 2, 48, 713.00 rupees from the past 3 years since my last payment of premium.

I have not got any benefit from this policy. It has only sucked my money like a abyss from no return.

Please help me recover my money. And please inform potential consumers never to fall trap to ICICI and its agents.

Entered mobile number in policy is now changed, please update my new mobile number as mentioned in complaint subject. During purchasing of policy i have no mail id but now i have mail id please update as mentioned in complaint subject similarly i have landline number please also update landline number mentioned as above in complaint subject please request for updation of mobile number, land line number and mail id

Dear Andy
Can you kindly explain what is this sudden ‘formats’ ???
I DO NOT understand this abrupt request from you after almost 6 months???
And secondly why don’t you please keep your department head in the loop please?
I wish that you also make sure we have somebody of a higher level to monitor our communication from your end???
I wish to request this aspect be kindly adhered to strictly please!!!
Will await your full revert on this matter please.
BR
Renato C Fernandes
Riyadh KSA
+[protected]

From: Andleeb Mandai /Br Opr/ICICIPRU/Boriv [mailto:andleeb.[protected]@iciciprulife.com]
Sent: 14 February 2017 14:48
To: [protected]@gmail.com
Subject: FW: Email id- [protected]@gmail.com

Dear Sir,

As required please find the formats as requested

I have ULIP, all of sudden the coverage value has been reduced without any prior notice( and no reason to bring it down on the active account). They have not fixed it even after 20+ written complaints for the last 8 months. I wrote a mail to GRO, IRDA and no response yet.

So far, I have written 1000+ mails to ICICI to get my fund value calculations corrected for 12 months data. Still there are so many corrections required for 36 months data. I am wondering, how other account holders fighting against it to get it corrected for the mis calculated fund values.

Auto debit linking with icici bank account was made on with service request number 99122093 with icicprulife on date 24 jan 2017 for my policy number 20499501.
Subsequently i reconfirmed about autodebit on facility.

On 15 feb i found that premium is not auto debited. I called icicibank bank as well as iciciprulife about the same as usual all were defending with so many reasons and using sorry word multiple times. No efforts were made to resolve the issue.

I made payment on line on 15 jan transaction id 6862495.
Though call to iciciprulife is chargeable to be i insisted get connected with supervisor after long wait i could get connected with supervisor. Customer care executive as well as supervisor both confirmed to me and it is shocking to hear that in today's digital india as per rbi guidelines it takes 35 days to implement customer autodebit on request.
Supervisor has given me complaint number 99957495 assuring next month auto debit will be on.

Thanks and regards

This complain was logged on 2nd of Feb. But the transaction was done on 29th of Jan. so far the company is just postponing the dates of the complain resolution dates but didn't solved any issues. Please take a corrective action

On Thu, Feb 9, 2017 at 8:04, [protected]@iciciprulife.com
wrote:
Dear Sir/Madam,

Thank you for writing to us.

We are working on your request and is taking a little longer than expected.

Your interaction reference no.99460492 for policy number 00292214 is still under process.

You can use this reference for future communication related to your requirement.

Warm Regards,
Customer Service team
==================
Rashmi Sahoo
To [protected]@iciciprulife.com [protected]@yahoo.com 4 Feb at 7:06 PM
Hi,

I have not heard anything from ICICI for my failure transaction, IT's been more than 48 hours since I have send the mail. So far I have not received any call or the money in my bank

Thanks and Regards,
Rashmi Ranjan Sahoo
Mobile: 0-[protected]

Hide original message
On Thursday, 2 February 2017 7:05 PM, Rashmi Sahoo wrote:

Hi,

I have made the payment of Rs10, 000 towards my premium on 30thJan2016. During the payment of the the premium I have used the Citibank net-banking option for two times. The first transaction was failed but the money got deducted from the bank. that money has not been returned back to my Citibank account so far in last 72 hours.

To ensure the successful premium payment I made the payment in the second time and I received the acknowledgement.

I have attached the conversation that we had with the Citibank in this Email and also I am attaching bank statement along with this Email

Please make sure I am getting back my Rs 10, 000 in the bank asap, which was a failure transaction

Thanks and Regards,
Rashmi Ranjan Sahoo
Mobile: 0-[protected]

On Wednesday, 1 February 2017 9:50 PM, "[protected]@iciciprulife.com" wrote:

Dear Sir / Madam,

We refer to your concern pertaining to your ICICI Pru policy number 00292214.

Your concern has been registered with us under reference number 99414699.

We will revert to you in 10 calendar days from the date on which we have received your request.

We appreciate your patience and regret any inconvenience caused to you.

Warm Regards,

Mira Thakkar- Manager
Service Central Office

Dear sir/Madam,

I have purchased a term policy from icici pru.My policy no is 20624521.It has been a month that i purchased the policy still its on pending mode.I was been told that i need to go just for one medical test upon whicb gets cleared u will be issued the policy.Though my medicals were clear i was not been issued the policy.I called up the call centre from.their i came to know i need to go for one more test.This was really frustrating and pathetic.The second medical test can only be schedule from Monday to Friday which was really pathetic.I need to spare my day my salary just for this test.This is really useless.I have applied to cancel the policy.I mailed thrice to icici pru still i didnt receive any feedback nor call centre helped me out.If this is the service with me...whats the guarantee that my.nominee will get the insurance money.Im.really fedup and applied. to cancel the policy.

I request all not to purchase any policy from icici pru.

Dear sir
I was opened new policy in 2010
Name of policy : icici pru assure wealth-plus
Policy number :13961729
I already paid 1 year premium of 25000 but later on due to some problem I was not paid other premium . and contact customer care for close this policy and refund my amount ( as miss guide by fraud adviser agent that u can discontinue this policy at any time ) but they denied me and added that this policy having locking period of 3 years . and they only send me SMS and without any letter communication they foreclosure my policy . I want to continue this policy or want to refund my amount kindly help me for this

Premium has been paid and the amount debited from the bank account, however received a notification via email and sms that the transaction has failed. Called up the customer service number (which should be toll free and not chargeable) and spoke to the advisor for 11 minutes. No First call resolution and customer service lacking .
TAT is to high which is unacceptable.
TNI is a must for good customer service.

" If you dont take care of your customers, someone else will"

KINDLY LOOK INTO THE MATTER AT THE EARLIEST AND RESOLVE.