ICICI Prudential Life Insurance Complaints & Reviews

Dear sir,
have paid the policy cotract No. 05146949 premium for the year 2008-09 on 17/03/2008 by cheque drawn on Oriental bank of Commerce, M, G Road Bangalore. it's almost 3 months now & have not received the receipt for the same till date (9/6/2008)
Request you to kindly look forward on this matter and send the receipt as early as possible.
Thanking you.

I had taken a life time gold policy taken in name of Mr Varun Wassan through India Infoline (Korba Chattisgarh) . The agent Mr Mohnish had taken signatures on blank documents stating that information will be filled by his senior Mr Puspender Sharma . Incorrect information was filled to increase there business. The mode of premium was wrongly entered as Rs 35000/- ( Thirty Five Thousand ) half yearly, which i wanted yearly . Even the residential address was incorrectly entered after receiving the documents, we returned the policy within 10 days so that corrective measures would be taken Mr Mohnish took the policy after accepting his fault . I asked him so many times to provide me the details or photocopy of the documents . I followed Mr Sharma & Mr Mohnish ICICI Bank, ICICI Prudential (Korba Chattisgarh) verbally & through letters. But no information was provided, now I have received there letter stating that i need to pay Rs 3781/- short premium for the activation of the policy. Well it is not my fault & I am not liable to pay for mistakes of India Infoline or ICICI Prudential staff.

I am an NRI, a student actually. I was trying to find a good investment p[lan for some money I had saved up from my stipends, I wanted part to be in FDs and part to be in mutual funds. ICICI lied to me that the only option I had was the Lifetime super pension policy and that I could not directly hold in mutual funds otherwise. This is ofcourse, but I was completely new to the indian market then and I just took their word as I was on a one week trip to India. further, they did not inform me of the lock in period and the fact that the surrender value of these funds at the end of first or even second/third year is so low (0 percent, 25 percent and 40 percent!). this was sold to me as a short term policy, and all my savings put into it. whereas, the policy is actually a minimum 5 year (for full surrender) policy. Moreover, their entry loads are so unreasonably high! you can get a good index fund for 1 percent and these guys do just about as well if not worse, and charge you 14 percent, 9 percent and then 1 percent every subsequent year!

Lastly, I had asked for the balancer scheme, a scheme in which my money would mostly be under debt and partly in equities, but the agent who filled out my form wrote in maximiser, which was 80 percent equity exposure and not the risk I was willing to take (and I took the recent beating from the crash too without any idea that I was!). I had not suspected someone would do this, as I did not know in India, we still have this crappy system of brokers and agents selling us plans, and getting a larger commission and cut from selling as high equity exposure plans. I am not sure if there is anyway to complain and get my money out of this fradulent scheme, I have been contacting ICICI customer service in vain for the past three months. I keep having to hold endlessly (over half an hour, which is very hard on an ISD call) and each time I am transferred to someone new who pretends not to understand my problem.

If anyone has any pointers on what to do, that would be great!
Thanks!

Dear Sir,

I am holiding policy 01507263. During Oct 2005 I had given ECS clearing from canara bank and also cheque, because I changed my ECS from Standard Chartered Bank. I had request them not to present it same time..but some confusion both got dishonored..
Repeated complaint to them went in vain.

Since I already paid Rs 12000...now I decided to close the account with present NAV. But surprisely they are asking to me Pay Rs 66000 to reinstate the policy and then withdraw. At this fluctuating market and more over I need to take loan to make premium payment...who will do it.
If I can't pay these amount then RS 12000 will be forfeited in 5 years time.

Is this correct with Public deposit Act...I am taking back my own money...
Thanks & regards
Suraj

i had invested fifty thousand rupees in ICICI Pru - Life Time gold on 26/11/2007 but i have not received account statement or bond or policy no. destipe my repeated request to Ms. Hemlata Sharma (one of your associate in Bikaner, Rajasthan). Few months before she told me that there is some problem in your medial(ECG) and after that your doctor came n take my ECG but then also i have not received my account statement. Now either she dont pick my phone or express herself in very rude manner. I also called your jodhpur office but from there no action has been taken as of now.Details of investment is here under

Name - Smt. Mitlesh Agarwal
Date - 26/11/2006
Policy Name - Life Time Gold
Amount - 50000/-
Address - Near Sohan Kothi School, Bikaner (Rajasthan)
so please send my Account Statement or Bond as soon as possible.

dear sir

i have taken a policy of icici pru life insurance which got delivered after more than two months after a long search in open position ever thing about the policy was disclosed

i went to icici and ask to cancle it as you disclosed ever thing which i was not suppose to disclose he bluntly said do what ever you can it will not be cancalled and misbehaived nor cancalling my ECS with my bank account

I found another strange problems, security issues with ICICI group, now with ICICI Prudential Life Insurance. It changes user passwords for online transactions, without user consent, which can lead to fraudulent transactions. It caused me major losses when I tried to switch my funds, as I noticed that I could not login to the website. Fortunately, I accidentally noticed an email notification to one of my old email addresses informing me of password change 'as per your request', got me a shock. I never asked for this. I got my password reset through ICICI. To my shock, a few days later I again could not login, and found the same problem. After it repeated, I registered complaint with ICICI Prulife finally. Here is the final response from ICICI:

There was a prompt inquiry, and this problem did not repeat again, however, I still had to bear all the losses.

From: saphira fernandes [mailto:saphira.[protected]@iciciprulife.com]
Sent: Friday, February 08, 2008 7:26 PM
To: [protected]@yahoo.com
Cc: <deleted>
Subject: ICICI Prudential Life Insurance Company Limited

Dear Mr. Palsapure,

In continuation to the interactions we had pertaining to the password being reset without your requisite for an initiation of the same in reference to your LifeTime (UIN: 105L013V01) policy number 00500268 with us please note that we have identified the individual and interrogate along with our investigations to help ascertain the reasons to reset the password.

Investigations revealed that your contract number was erroneously populated instead the customer requesting the same and hence even after the same was reset the details were mailed to you at your address.

We have initiated the necessary actionables and identified loopholes that we would undertake as a learning and help plug the same at the earliest.

I take this opportunity to thank you for highlighting the same to us. Instances such as this allow us the opportunity to identify our areas of improvement. In expressing our regret, you may be assured that we will take the necessary steps to avoid the chance of this situation arising in future.

I trust the above explanation helps clarify your concerns raised.

In case of any assistance needed please feel free to contact our customer service toll free number at[protected] from your MTNL or BSNL lines or write to us at [protected]@iciciprulife.com .

I assure you the best of our services.

Warm Regards,

Saphira Fernandes
Process Leader - Customer Relations

ICICI Prudential Life Insurance Company Limited Direct: +[protected] Fax: +[protected]
saphira.[protected]@iciciprulife.com
www.iciciprulife.com

Vinod Silk Mills Compound, Chakravarthy Ashok Nagar, Ashok Road, Kandivali (E) Mumbai 400 101, Maharashtra, India.

* Insurance is a subject matter of solicitation
* In ULIP policy, the investment risk is to be borne by the policyholder

Dear Sir/Madam


I wish to lodge a complain for the false commitment and advice given by the Advisor Mr.Shenoy of ICICI Prudential regarding my Policy ICICI Prudential Forever Life (RP) no.01236495 commenced on 23/12/2004 for Rs.10100/- per annum.

It was informed by the advisor that I can withdraw my amount after 3 years of paid premium. When I visited the branch at Thakur Village, I was informed by them that I will get Rs.10140/- only. However the premium paid by me was Rs.30000/- plus.

I need this money for some urgent work, but the same I will not get back because of the misleading information given by the advisor. In the month of DECEMBER 2007 renewal premium notice for Rs.10246/- has come.After complaining to ICICI Prudential the said advisor along with ICICI Prudential Staff visited my office and told me to pay the fourth premium so that the policy will be inforce and they will assign my policy to someone else so that I get all my money back. I paid the fourth premium. The advisor told me to wait upto Feb 2008 end so that he will find someone to assign my policy. But after Feb 2008 also he kept delaying the matter. On finding out details with ICICI Prudential I was informed that the advisor didn't had any knowledge about assinging the policy and this policy cannot be assigned. Because of Advisor's lack of knowledge I have to pay Rs.10240/- more. Two times the advisor has misleaded me, First when he told me that after 3 years I will get all the premiums paid plus bonus and secondly regarding assignment option for which I had to pay rs.10240/- more.

I request you to pursue this matter with ICICI Prudential to give my money along with the interest and reply back to me at the earliest.


Rahul K Gupta

Dear Sir,
iam really surprised by the way a big companies like ICICI prudential is backing upon malpractise by its agent and staff and taking customer for a ride.Inspite of several complain nothing firm action is taken.Iam Pasting below the Letter written to them after my e-complain which explains the total picture.28th March 2008

To,
ICICI Prudential Life Insurance
64B, Ballygunj circular Road
Kolkata-700019

Dear Sir,

I would hereby like to inform you that I have received a policy document from ICICI prudential bearing serial No:08229932 and shocked with the same as I have never opted for the same and how this policy has been issued. On contacting ICICI Prudential I was told that the policy has been done through your company. I don't understand how these has become possible for your representative to submit my application form with all wrong details and sign in my name. Iam giving below the information for your ready references:

1) My date of birth mentioned is 25/12/1967 which is wrong.

2) I do not hold any ration card at above address and how it was submitted as address proof as mentioned in form.

3) It is surprising that as per my date of birth mentioned Iam 41yrs old and the age of my father and mother mentioned is 47yrs and 44yrs respectively and how the company has approved the form.

4) The signature done on the form is not mine and someone having vested interested in issuing the policy has forged it.

5) Iam surprised how the payment has been collected from my credit card without my authorization and what bank has checked up before making the payment.

6) The NOMINEE made for this policy is named FARIDA BEGUM and mentioned as my mother whose date of birth is 29/06/1964 which is totally false.

7) Lastly the amount of installment opted for is beyond my capacity i.e. Rs 4000/-.

Now I would like to request you to look into the matter from your end and find out the person behind it for some vested interest. Till date I have just received a call from customer care officer instructing me to cancel the policy as Iam entitled for the same but regarding it I would like to inform you that I also know that I can cancelled my policy within 14 days of receiving it. My aim for complaining to the company was to bring the irregularities carried by some people with vested interest in limelight and a justified action for your end so that normal people like me does not suffer. This is to inform you that as per information from customer care desk that “Ashika” is the agent through whom the policy has been done I have tried to complain to them also at the address provided on there site for CUSTOMER CARE OFFICER has been returned UNDELIVERED and nobody pickup mobile phone on the number provided. Now I would like to request your good self to look into the matter and do the needful at the earliest. Iam enclosing herewith the Xerox copy of application form received from your end highlighting my claim for your ready reference.

Thanking you,

Yours faithfully
Md Shahbuddin


Encl: Xerox Copy of Application Form
Now I will like to request the competant authority to take up the matter and do the needful
Thanking you,
Yours faithfully,
Md Shahbuddin

I received your consignment of 3 cd pack worth Rs.500.00 today(my membership no is ITBC[protected] but all the c.d.'s are damaged and scrached and this is the wrong consignment which is not ordered by me instead of it i ordered only Rs.200 which include 2 britannica encyclopidea with hatch bag...plz...change it or send me the right consignment which i ordered with return of my balance money i'll send back the consignment today otherwise i'll not order again in future neither i suggest to anyone about your book club, please do the needful .Thanking you,
Sincerely,
Mohd Arif

Dear Sir/Madam,

This is Kiran from porbandar, i need to inform you about one agent of icici prudential porbandar her name is Miss Shradda Chellavada who is calling me unsocially. She is calling me and giving me knowledge about company product if i said NO to her for sell your policy she is telling that " I WILL GIVE YOU ALL SERVICE WHICH YOU REQUIRED AT ANY TIME ANY WHERE AND ANY TYPE " mean she is offering me as like one proffessional, , , , , , , , , ,


You can understand that what i wanna say. This thing create very big issue in my family and creates problems in my personal life. So, kindly request you for do needfull and i do not have any personal problem with her, Because she is calling every people in porbandar like this. So, just request you for warn her to STOP this otherwise it will be too dangerous for her carreer and i dont want it so if you have any action again her then please dont make her condition miserable because she is one girl and for girl her credit and charactor is everything so just warn her with safety i dont want that she loss her character. Please do needfull..


Thanks and Regards, ,
Your Trustfull Consumer,
Kiran Maradia(name is changed)

I'm logged onto my ICICI Direct account and i see this interesting link flashing on ICICI Direct about some retirement plan from ICICI prudential, so i click on it, n out pops a form with my details already filled in and a calculator. Out of sheer curiosity, i type in some number ( 1, 00, 000) to see what kind of retirement money they pay to people who shell out 1, 00, 000 per year for the next 26 years.

...then, gratified by the numbers which show up, I just ignore the apply button down at the bottom and close the window.( not my cup of tea).

Next day, I’m looking at my bank statement...to see a withdrawal of Rs 1, 00, 000 from ICICI prudential. They have withdrawn money from my account without my consent or approval to do so.

Moreover, countless calls later, they say they have no record of the transaction or of any policy in my name.

Finally, i had to shoot an email off to ICICI prudential, who say they will get back to me after 5 days.

Taking money out of my account without approval is akin to robbery!! Now i do not have the money and for no fault of mine!!

Hi

Today i recieved a call from one of your call centers. The lady was giving details on one of the new icici life time policy.

When i told i am not interested, she harassed by using abusive language and kept the phone.

phone number on my cell:[protected]

This is totally unacceptable.

Regards
Ashish

Sir,

On my policy document the premium amount is Rs 4470/- But my insurer (icici prudencial life insurance company) is charging Rs 4516/-.

They did not give me any reply of my mail or concern.

I have sent so many mail to their customer care id but they did not reply any of them.

I also mail their grivance offcier Mr. Kulkarni he too did not reply me .
I also mailed to their grivance id but i did not get any reply from them also.

I did not know what i do

Where i approach for my concern.

I am in dilemma
I am help less

You are requested to give me the no. of the people and person where i approach for my concern.

Regards

Kamal Deep Kalra
[protected]

sir,
one o[censored]r unit manager in srinagar branch namely SAJID ALI KHAN misbehaves with me heavily when i asked him simple couple of questions and he didnot answer them, after that he refused me to make any policy in icici,
so i request ur goodself to make any serious action aganist the above said person as soon as possible.

I had purchased P41 Prudential ICICI FMCG FUND-GROWTH online on 23th March 06' the application no. W57918, in Feb 08 i wanted to redeem this fund, so called up the customer care regarding the same.

I got the information frm the customer care executive that we cannot redeem it online though we had bought online, for dat i would hav to visit any icici prudential branch, so on 27th i visited the Thane branch which is...

policy no[protected] (life time) was lapsed due to insufficient funds as it hit the bank (icici bank) before the due date . but the under signed registered the ECS/AUTO DEBIT on 18th of every month., and it has been checked onthe due date there is a suficient funds on my account . it has been observed in past witout any information the company lapsed the policy after submit the payment .

I am copying the complaint letter have written to ICICI Prudential

Date: 6th March, 2008

To,
ICICI Prudential
India

From
Amit Sharma
Policy No. 06012671 and 00600550
B-65, Manavsthali Apartments
Vasundhara Enclave,
New Delhi – 110 096
Mobile: [protected]

Sub: Rs 10,000 taken by ICICI Pru by wrong ECS.

Dear Sir/Madam,

I am very disappointed, sad and frighten by the way ICICI Prudential’s ethics and procedures at work. I have 2 policies i.e. Policy no. Policy No. 06012671 and 00600550 running with you and was planning to sign off a new policy. On 4th March, 2008 I got to know that Rs. 10,000 has been debited from my savings account with ICICI Bank, Lazpat Nagar Branch (A/C no[protected] by an ECS sent by ICICI Pru. I had not signed any such ECS for ICICI Pru. My latest bank statement is attached herewith for your ready refernce.

On enquiring from bank I came to know that such ECS indeed came to them from you. Upon calling your customer support they informed me that ICICI Pru have not received any such amount from me against any of the policy I hold or against any other such understanding. They even refused to book a complaint as they need “proof”. As advised by call centre I visited your Noida (Sec 18) branch on 4th March. I showed my bank statement and immediately your executive accepted that there is some mistake happened and my complaint was booked. I was given the surety that my complaint will be looked after on fast track basis.

Next day i.e. on 5th March, 2008 when I called up your call centre again I was informed that there is no complaint registered by the customer care executive I met on 4th March on 2008 at your Noida branch.

This is a nightmare I am going through and you people are not sensitive enough to understand my plight and that too when you are squarely at fault. As fearing that many of my other financial commitments will be dishounoured and in this crucial month of March I am already facing financial crunch. I had to borrow money from others which is very very insulting for me. For last 3 days I am passing through an acute phase of depression. One take these kinds of policies to ensure that he and his family will be taken care of in time of distress but here you have dragged me in to a distress and even not taking it seriously to resolve. If you can do this to me when I am alive than who knows how you will treat my family in case I die. My confidence in you have taken a strong beating and I am now sceptical if I should continue with or not.

Now I would like you to immediately credit back Rs 10,000 in my savings bank account and also any bouncing/dishonouring charges levied by banks or the parties to which I have committed timely debiting through cheque or any other mean of transaction from my this savings account. You have to tender an apology letter along with complete reasons of how this happened and how you will prevent this happening in future. Also I demand Rs 5000 per day as compensation for the insult, depression, fear I am facing because of you. Please give receiving to this application along with complaint number which I may refer in further correspondences.

Failing to do any of the above will force me to go to Consumer Court or to any equivalent forum for relief.

Regards,




Amit Sharma

i am as a unit manager in iciciprulife. and i am also working with icicipru from last six month. but this month my hr department change. and i am not received my salary for this month. and today i mails to all directors and chairman and hr department and hr reporting manager.but they give me no response. now my mind is very upset. because my parents are dependent for me. and this month is my engagement . but i had no money. if this monday companyno give me my salary. i will soo sad. and notice to issue every news channel and media and news paper. my soo sard reason is icici prudential. because i am icici employee. but i don know why the company give me no salary this month.

regard
inderjit
unit-manager
emp code-535445

I HAD PURCHASED ICICI PRUDENTILA LIC policy : ICICI PRU SAVE
'N' PROTECT & POLICY NO. 00037253 , receipt No 00540325 & Purchased date : 6/9/2003 & monthly investment: Rs 500/-this polcy has matured & I WANT TO WITHDRAW/REDEMPTION , so please accept my request & send my redemption amount on my normal saving a/c & my ICICI Bank A/c No.[protected].
I DON'T WANT TO CONTINUE INVESTMENT...