ICICI Prudential Life Insurance Complaints & Reviews

I paid a single half yearly lifestage policy in 2009.
The policy no is12757793.As i was in financial crisis due to studies Icouldnot pay the remaining.These people are asking for 43 lakhs for further continuation of the same which I cant afford.
I would like to get a refund of the same.
which was 3 lakhs which they said is impossible.kindly do the needful.
Binu Sreenivasan

I bought two policies 16305709 and 16305702 in year 2012 and at that time icici did not disclose that there is a locking period of 5 years and there is absolutely no way you can get any money back before 5 years no matter how dissatisfied you are with their service. So far i have paid the full premium for one of these policies 16305702 and it is when i had to purchase a house and i am in need of money i came to know about it. I wanted to surrender one of the policy so as to get enough funds. It came as a shock to me when i hear that basically it is a no exit scheme. Moreover the customer care and the branch manager have different stories to share. Customer care told me i can have the money back with some deductions whereas the manger said there is no way i can get it but to wait till next year which is too late for me. I had planned my expenses based on the money i receive. I am so disappointed with the way they deal with the customers.
I shared good relationship with the bank in the past but now after facing such experience i would never ever recommend anyone to get any policy and i will withdrew all my accounts.

Hi,
This complaint is about icici prudential life insurance company. I applied for my pf withdrawal, couple of months ago but it's not credited to my account yet. Also im continuously contacting hr teams and enquiring the same and they are saying that it will be credited. It's been more than 2 months..
Name:arun. S. Kumar
Employee code : 5026526

Dear Sir,

I have taken 3 no's of policies in the year 2009 and I have paid the premium upto 2011.(Through inter net Banking) But due to my son's medical problems I have stayed near about 13 months in Madras Hospital and I could not pay the amounts after 2011 and then after I got a call from ICICI pru-life insurance office why you are not continuing your polices I explained my problems than he told me to give him 3 no's of checks and asked me to pay Rs/- 30, 000, 35, 000 and 30, 000 in three installments and I have paid in the same manner also to continue the polices of the above 2009. But after paying the 3 rd installment it means after 10 months amounts of Rs/- 30, 000, 35, 000 I got the new/fresh policies and I got a message of the 3 rd policy no. in my Mobil after 10 days.

Than after I had gone to ICICI pru- Life insurance office Raipur branch (C.G.) and explained the whole thing and requested the branch manager to pursue the matter and also requested him to continue the old 3 no of policies which I have started in the year 2009 only (if possible adjust the money in the old polices or if it is not possible please cancel them)

Sir, know How can I get my money back from these insurance companies. Please suggest. I have approached them but nothing has been happened then only I have decided to write the whole matter to your department. So kindly suggest me How can I get my money back from these insurance companies and I am attaching those letters also for your ready reference.

Awaiting reply from your end.


Thanks & Regards

Sasi Kishore G

Mobil No : [protected] / [protected]

Date of payement my policy number19856482
Application number.Ob05219205

Sir
Am calliong maney more times iciciprulife tooll free number but not respend
My peymenet is not subimeted our branch no respence am go to any complent
Am working small job dayli worker day for 230/- rupess pay
Please help me my policy bonds
Thainking u sir
Syed.Mayinuddeen

Policy number 00621837 I have submitted matured insurance policy along with change of address in the month of April 2015.An amount of rs49, 039_60 was credited directly to my icici bank account on 13_04_2015. No information of payment of further instalments in spite of visit to the local office at malleswaram.

Icici pru team is using deceitful, deceptive selling and unfair trade practices for their policies sold.

The sales 'vultures' basically pressured by old father to buy a policy on my behalf with a commitment of rs.2l per annum for 5 years! They absolutely failed to disclose the fact that this a no-exit scheme - and there is absolutely no way you can get any money back before 5 years no matter how dissatisfied you are with their service and the way they treat you. It is an absolute win-win for them. So far we have only paid for their hidden fees and currently at -20% loss of my initial premium and there is no way for me to exit. This is ridiculous.

Does anybody out there have a similar experience and have found a way out? Please share.

Dear sir,

Kindly be informed that my wife is an icici account holder since long time. Two years back, she trapped by some agent of mira road branch, who convinced her to invest 200, 000 rupees on icici life pru after giving false promised for good returns.
Last year after my repeated request, they deducted the amount without prior approval. Even though i have requested and send mira road branch manager email and personally informed mr. Chaitanya sharma, phone no: [protected], not to deduct because my wife is a cancer patient (Mr. Chaitanya know this) and i am sending money for her medical treatments. I have already sent same mail to lifepruf also. I am attaching emails for your proof.

However, after repeated request, they deducted this time also. Really, i am fed up with icici and icici pru staffs regarding this illegal and criminal acts to deduct without my consent and even i have sent several mails and call to branch manager of mira road mr. Chaitanaya and sent emails to life pru also.

Sir, we need money badly and i request you to return back my deducted amount on my wife’s saving account immediately and stop all life pru policies. We don’t want any policies and i am going to stop my all accounts and transactions with icici, with this unprofessional behavior and inform higher authority about this unprofessional behavior and attitudes of icici and lifepru staffs. I am not interested any more on lifepru investment.

If it will not return back to my wife’s account. I am going to file criminal case against all icici and lifepru staffs who involved in this scam and also consumer court. I will come to india and will claim all my expenses and mental anxiety and distress to compensate by icici. So, please avoid any further disputes and tell the concerned authority to return back the amount in my wife’s saving account immediately.

This is second time they deducted and we requested before to remove payment mode as direct debit. But they are not listening. So, do the needful and avoid any further disputes with us.

Thanks and regards,

Hoping to take the actions immediately.


Dr. Mohammed khursheed akhtar
H/o anees jahan
Policy no: icicipru policy 18517013.

This is messages for life Pru stop payment.

Hi Chaitanya


I have already sent this mail to stop the payment. But why you not remove payment mode as direct debit. It is your shear negligence. Please return back deducted amount immediately to avoid any further legal actions.


Sincerely


Anees Jahan m k Akhtar


Sent from my Samsung Galaxy smartphone.

-------- Original message --------

From: Khursheed Akhtar

Date: 06/03/2016 12:27 PM (GMT+03:00)

To: Chaitanyaprakash Sharma

Subject: Fwd: Stop policy premium time being Call ID # 88344866


Dear Mr. Chaitanya



Kindly be informed that due to paucity of funds, we are not in a position to pay the premium. So please stop the payment.


We will inform you when we are able to the premium.


Thanks


Anees Jahan Mohammed Khursheed Akhtar


[protected] Forwarded message[protected]
From: ICICI Prudential Life Insurance Co. Ltd
Date: Sun, Mar 6, 2016 at 12:14 PM
Subject: Re: Stop policy premium time being Call ID # 88344866
To: [protected]@gmail.com


Dear Ms. Anees Jahan M.K.Akhtar,

We refer to your email dated 06/03/2016 for the ICICI Pru Policy number 18517013.

We hereby inform you that as per our records, direct debit facility for the policy is active and if you do not wish the Amount to get Auto-debited from your account then we would request you to visit your concern bank and give the request for the stop payment for this transaction.

Further, you have the grace period of 30 days to make the premium payment hence you can make the premium payment till 19/04/2016.

In order to pay your future premiums and know about different premium payment methods click on the following link: http://www.iciciprulife.com/public/Others/premium.htm

Trust this clarifies your concern.


Yours Sincerely,

Rohit Arora,
Customer Service Team
ICICI Prudential Life Insurance Co. Ltd.
[protected][protected][protected]

Policy Number : 18517013 , Guaranteed Wealth Protector LP, UIN:105L143V01, To Write to us: Click here


Customer Care helpline No.:[protected], NRI helpline No.: [protected]
Call Center Timings: 10.00 A.M. to 7.00 P.M Monday to Saturday (except National holidays)
© 2015, Reg No.: 105, ICICI Prudential Life Insurance Co. Ltd.

[protected]Original Message[protected]
Dear Sir, Kindly be informed that due to paucity of funds, we are not in a position to pay the premium. So please stop the payment. We will inform you when we are able to the premium.
Thanks Anees Jahan Mohammed Khursheed Akhtar Sent from my Samsung Galaxy smartphone.

Dear sir,
since last 10 years we are in touch with your policy in which we not get anythig but lost everything of our full investment. we want know why your local officer give that type of policy for people like us who is from middle class & by very hard work just save very small amount & want to save for family. We have just 2 daughter but when we go to know we already lost our actual amount. your local branch manager try to convince & misguide us & give another wrong policy & cheat us. So many time we contact him but not say right position & told us not worry but from H.O. we knew that our all policy is already labs & now we can get very small amount after bonding period.
So we heartly want to take some hard step on your that fellow name Mr. Jatin vashi at Valsad branch, Gujarat, from you & try to give us our actual amount deposited by us in bad situation.
Do needful in this matter & awaiting for your positive result by mail.

Dear sir,
main ICICI Prudential Life Insurance me Development Manager hu. 20 Dec 2014 ko main join kiya tha.
mere target ko lekar Branch Manager mujhe bahut pareshan karta tha. main mently bahut pareshan rahne laga tha. bat us waqt ki hai jab main hamesha ki tarah office gaya us waqt mere Branch Manager me mujhse mently traucher kar ke us mera resing kar diya. or phir approved bhi main company se bahut kaha but company ke HR ne koi action nahi liya. ulta mujhse hi galat bana diya. esliye main yaha per insaf ke liye aaya hu.


Regards
Nurul.
Mob-[protected]

I was left the job in icici prudetial life insurace at kaithal branch in haryana on 31/12 2015 but i dont have recive my december month salary and pf till now . I have send my pf form on compnys mumbai address provided me by branch .i think icici prudencial is areputed brand in life insurance matket so i am hooping for my pf and salary recive soon. My employe id is 5029352 .please take needful action .

I have purchased online term policy ICICI smart plus on 3rd march 2016.My application no. is OB05204850.Earlier i was told the medical is not required and if required then it will be done at my home.So for my convenience i took this policy.After wait for medical on appointed date when no one turned up, I contacted Healthassure Team on 8th March, but didn't received any response.After that i made so many calls to customer care, at last they...

We received Icici insurance pru life insurance receipt via Email but unable to open it coz of password issue. I have called customer care several times but they didn't guide me and now they have blocked my number from their system. My icici login is also not working... i am not able to understand why my login user id and password is not working as it was working before 3 months. Policy no is 19466747.

Dear Team,

I have taken a Home Loan with Top up loan in Nov 2015, With this loan Company have issued a LIC (Loan safe Policy Bond no.[protected] in Dec 2015. But due to incomplete address updated by office staff of company at udaipur branch two times courier has been returned back to the HO so I have not received my policy Bond till date. Now They are asking me to approach at local udaipur branch with complete address proof for address updation while I have already submitted the same at the time of loan file login. Please help me to get my policy bond at the earliest.

Sir,
I'm a doctor by occupation running a pvt hospital in Godavarikhani, karimnagar district, Telangana state.
Last year in march i was approached by two employees from icici bank namely Sambamurthy who is now working in icici bank Prudential wing, Godavarikhani and Raju, manager who is now working in karimnagar, Telangana state.

They bribed me offered some gold coins and begged me saying that it is a must in order to get his promotion and attached me a policy for 3lakhs and promised me to convert it for 1 lakh if i wish to change later on. As such i requested them to convert it for 1 lakh and i gave my policy document as requested by them .

It is now exactly one year i have no message from them, what happened to the policy premium change, they wont answer my phone calls and i didnt even get my policy copy back.
Kindly understand my pathetic situation..i took policy for 3 lakhs believing all their words and now i dont even have a copy of my policy in my hand.
These are the people who bring bad name to the company and the worst bank employees i have ever met.
Kindly understand my situation and take necessary action on these irresponsible and cheating employees.

Thanks
Dr.B.Srinivas M.S.
Sai srinivasa hospital
Laxminagar Godavarikhani karimnagar dist Telangana state.

I have paid premium for following policy through icici net banking on 04/03/2016. The money debited from my account but no intimation came from icici.

Policy no. 16537345

please clarify

I HAVE BEEN CHEATED BY THE COMPANY for not paying the claim AMOUNT of Rs 5, 60, 000/- against my Hospital Care Policy FOR claim submitted against knee joints replacement surgery
I have received only Rs 1, 54, 000/- I am eligible for Rs 4, 00, 000/-
In a year as per policy terms. Kindly ask the company to pay balance AMOUNT due to me urgently

Dear Sir,

I am sorry to say that I have been harassed by your employees for the last almost five months regarding a simple request to transfer money from my policy # 03942275 named as Life Time Super Pension to my policy # 18269869 named as ICICI Pru Elite Wealth. You may work with my saving accounts # *****4103 ( NRE account) and *****9944 which currently are both active with the ICICI bank. You may process my request of my policy # 03952275 Life Time Super Pension to be cancelled completely and after taking the payment of Rs. 700.000, may deposit the rest of the money in one of those accounts in ICICI bank.

The problem here is that I live in US - for the last 30 years. I was told that I don't have to do anything regarding this policy as the money will be automatically transferred from one account to another and they are connected. As of today, I never received a copy of my original of my policy # 18269869. There are more than 100 email exchanges and over 20 calls exchanged between me and your representatives but no one could resolve this issue/request so far. I am sick and tired of it. I even wrote complaints earlier but no one pays any attention. No one is trying to resolve/help a customer sitting on the other side of the globe. It is really shame that no one has an answer for it. They all the living in the 18 century and can't work/honour electronic requests. I am trying everywhere for help as I have currently no plans to come to india. I hope you can understand the aggravation and harrassment I am going through for so long. PLEASE GET ME OUT OF IT SOON.

Thanks
Kiran

I applied online for iProtect Term life insurance on 4th Feb 2016 with policy number- OB05101046 and paid the whole premium also on same day through net banking. My medical tests were also done by UnitedHealthcare India Private Limited as appointed by ICICI only on 5th Feb 2016. But the problem starts after that.

Since then status of my policy is showing document pending and documents which are pending are medical test reports. These reports were supposed to be uploaded by ICICI only after taking from UHC. As per United Health Care they have already provided all medical test reports on 6th Feb as well.

I am getting reminders from ICICI Prulife for submission of documents but they are not taking any action. I called to their customer care as well and registered a complaint with number[protected] days back but still nothing happened.

I dropped them emails also many times but no response. So neither they are responding nor they are completing my application.

It's a worst experience so far and i am feeling cheated as they were behind me till i did not paid premium but now they are not responding.

Regards,
Manoj Baghel