ICICI Prudential Life Insurance — delay in issuing term insurance policy

I, pardeep kumar applied term insurance online and premium amount inr 20998 was paid on 01-nov-2019 to icici prudential life insurance
But after that i am following up with them for policy status and policy issuing to me but everytime icici prudential life customer care team giving various policy updates.

Application number: ob12217212

I booked appointment for medical checkup on 12 - nov-2019, i did fasting overnight and waited for their medical team but neither they contacted nor visited to me.

Sometimes they told me no medical checkup required based on your age and profile and it is showing medical checkup completed in our records... Next day the told medical checkup is pending.

Sometimes they told all documents are recieved and verified... Next day they say we required this and this document more and due to our server issue we didn't recieved this and this document.

I booked appointment again online and by email sent to them for medical checkup but still i am following with them to confirm from them but they are not responding over it.

Complaint #[protected],[protected]

Icici prudential life insurance customer care team itself is not clear about policy status and next action on this... This is reason i am not getting accurate and on time update from them.

I am following with them continuously but they are not bothered about anything.

Request to this forum to resolve issue at earliest and take action on icici prudential life insurance based on facts.

Regards
Pardeep kumar
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