ICICI Prudential Life Insurance — false promises for selling policies

Address:

625706

This is regarding the policy no. 21523854 & 21206536, agent has given the wrong information to my father regarding the policy, actual policy is 7 years payment term with 10 years policy term, but agent has given wrong information and informed that we can take the money at any time even after one year, in believing this my father has deposited the inital amount and also signed ecs form, now because of ecs they have taken the amount for the year 2018. Now my father asked for the closure, but they are lying we have never said it is one year payment, we have to pay for 7 years. This kind of false promises are given to my father. Kindly take this into account and please take necessary action, kindly close this policy and refund our amount at the earliest.
Policy number. 21523854, 21206536