ICICI Prudential Life Insurance — New term insurance purchase

I have purchased new term insurance one month [more than 45 days] back.
It is in same stage [document verification] and there is no progress. I have raised the complaint [[protected],[protected]] several times. but there is no use of it.

I have uploaded multiple documents as they requested and i don't know why they did not complete the application process.

No email or no proper communication or no proper update with the customer.

"We are currently reviewing the details at our end and will revert to you shortly.". This is the only update which i received from them frequently.

Before purchasing, They confirmed me that they will process everything and provide the policy document within a week.

I paid nearly 78k one month back and currently, i do not know what to do next.

Since, I am NRI, I can not reach them over the phone multiple times.

I lost my trust on this company and i have a strong feeling that they will not treat properly in future for claim/settlement if something goes wrong..

They are not loyal to the customers.

All of my friends suggested to cancel the policy and get the money back. Because, they took more than a month for processing the application and don't know when will they complete it.

Incase, after 10 years, if my family apply for settlement, i don't know how this insurance company treat the application. I do not want my family to suffer after my death.