ICICI Prudential Life Insurance — non payment of survival benefit

Address:	Chennai, Tamil Nadu, 600083
Website:	iciciprulife.com

Sir, i have a policy no.00530509 in the name of s. Balaji and for this policy the survival benefit due on 01st october 2018 is not being given to me and whenever i call the kodambakkam high road branch and also the customer service call center i am again and again given some false explanation and say it is under process. Till date (05.10.2018) the amount is not credited and i think that the organisation is trying to cheat me without giving the amount due to me.
I request you to kindly take some action and please help me to get my amount along with penal interest for the delayed payment at the rate of 24% p. A
Thanks & regards
S balaji