ICICI Prudential Life Insurance — requesting for refund

[protected] referance number, l have already raised a complaint regarding the money which got deducted from my savings account for a lapsed policy without any notice and i never got a policy bond r issuance details of the policy n which is brought on 2019 i ignored the plan after one year the money got deducted from the account stating its for icici prudential plan.
I have raised a complaint and i got a msg stating money will be transfered back to account on 20th march 2020 but u haven't gt any money, kindly refund back the money i need the money in this tough time.
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