ICICI Securities — Sale proceeds of repatriable shares allocated from repatriable demat account paid into my nro account

Address:

N112BJ

I am a customer of icici bank for the last 19 years. I have both nro demat account (Non repatriable) and nre demat account (Repatriable)
Arn no. [protected]. I sold 19 shares of shree cements ltd. From my repatriable demat account - these shares were transferred into my repatriable demat account in 2006 by my broker and i sold them now after
Keeping them as such for 10 years. All these 10 years, the bank did not question whether they were repatriable or non repatriable, yet when sold now they asked me to provide proof of their repatriability that these were acquired with convertible foreign exchange. The bank says, they ask for proof when these are sold. Yet, someone from the deptt. Says, i should prove because these came from broker's account with stock holding corpn in 2006. Anyway, i have told them that these were not a fresh purchase but unsold lot out of 500 shares returned to me by my broker in 2006 as unsold. I gave 500 for sale but he could sell only 50 and returned 450 back to me. No cash transaction took place. The shares were returned by my broker to the same account from where they came. My pins account has been opened in 2016.In 2005, i was using my own nse/bse broker who was also a member of the exchange and authorized to deal with such transactions. Despite the fact that i have given them full proof, no one in icici securities is prepared to listen to me, nor do they reply to my complaint. Yet, they have gone ahead and credited the proceeds to my non resident ordinary account instead of non resident external account
Although the shares sold were fully repatriable. Please investigate. I am disgusted with this treatment and do not know who to look to for redressal of my complaint.