ICICI Securities — TDS calculation on transaction delayed and proceeds from the transaction have not been credited to my account fully

I sold FDC Limited shares from my ICICI Direct account -
Unique client code [protected]
Settlement No 2022187 N[protected] and[protected]
10, 000 FDC Ltd shares
Date of transaction: 3rd October 2022

These shares were held by me originally in paper format and were converted to DEMAT with HDFC securities, and later transferred to ICICI Securities. During the period of holding the Company has issued bonus shares and had also split the face value of the shares so I have lost track of the purchase value of the shares. ICICI has also not issued me a TDS calculation sheet which is needed for my CA to issue form 15 CA/CB. So, I am also unable to transfer the part funds that were credited to my account.

I therefore requested the customer service rep at ICICI Securities to assess the long term capital gains on this transaction by using the market value as on 31st January 2018 as per IT provisions. I have provided the holding statement as on 31st January 2018 from HDFC Securities to ICICI Securities to support my claim that these shares have been held in my account as on that date. I have also provided the transaction statement from HDFC Securities covering the period from inception of the account to the date the shares were transferred to ICICI Securities to prove that there was no purchase of shares during that period.

In spite of providing all the documents and clarifications this matter has not been resolved by ICICI Securities till date, and all I am getting from their customer service is apologies and service request numbers (SR[protected]; SR[protected] and SR[protected] to list a few)

I have informed ICICI Securities several times that I need to remit these funds to my US account to meet some urgent financial needs. I have also written to their escalation email '[protected]@icicidirect.com', but unfortunately this matter is still unresolved

Any assistance that you can provide to get this matter resolved asap as per the IT guidelines will be highly appreciated

Thanks & best regards - Hemant Kandlur