Icms Lic — maturity/surrender value received in pol no.[protected] is less than expected

As on maturity date (9th january 2020), my cash option (N. C. O.) value was rs. 301389/- but i received only rs. 202117/- and also 7 pension amount each of rs. 1308/- and one of rs. 1313/- in my account i. E. A total of rs. 212581/-. I paid regularly from 2010 in half-yearly mode rs. 12000/-, which means a total payment of rs. 240000/- was made by me. I request you to kindly manually check the final payment made by you since there is some mistake in calculation. Please reply to me for the same a. S. A. P. I am also registering a complaint against the same to irda and icms.
Regards,
Savita