Icms Lic — Passing officer is not on his seat

Address:

CBO3 23R civil lines prayag raj

Workers not on their particular seat upto 1 to 3 pm but they were present. Every body said that they gone for lunch. So please subject me that what is the proper lunch time. And due to this I am unsatisfying with the service of LIC and they ambararesed me. And I had submitted my surrender of one policy and it could not completed after 5 days then I have to come to office for the same .
Passing officer is also not on his seat I am sending pic of his vacant seat with his name displaying on back of his seat