Icms Lic — survival benefit payment under policy no.[protected]

I was transfer my policy number[protected] on 11/9/17 from branch 11k to 34f.
My first sb is due at 11k branch side.
They was not co prate.
I was submitted my neft documents to 11k and 34f branches but till date i am not get my sb amount.
Please resolve my problem and also paid interest to my sb amount which is pending at lic end till 24 months.