I am Manikandan Sanjive and a resident of Chennai, Tamil Nadu. I own
Elina Aqua SX 6 kg washing machine of IFB.
I would like to report an incident of mis-selling and cheating of one
of duplicate franchise of IFB. toll free number for some repair services for my washing machine and people from IDE Enterprises turned up saying they are authorised franchise.
They inspected the washing machine and said, water sensor, machine
front door and suspension have to be changed. They indicated that,
suspension would cost Rs 2, 500/- and water sensor would cost Rs
1, 500/-. In total, the repair charges would come around Rs. 8, 500/- .
They suggested to take AMC package costing Rs 10, 800/- instead of
repairing each part separately as it covers the cost of machine parts
for 2 years and we agreed.
Since, we were suspicious of higher charges quoted by IDE Enterprises,
we checked the prices of water sensor, suspension etc. online. In
addition, we spoke to our known technicians. Later, we found the
following:
1) Market rate of Water sensor is Rs 500-600. However, the
technicians from IDE Enterprises had quoted Rs 1, 500
2) Market rate of Suspension is Rs 1500. However, the technicians from
IDE Enterprises had quoted Rs 2, 500.
3) AMC charges collected by IDE Enterprises is Rs 10, 800. This is way
too higher than the AMC charges shown in IFB website (~ Rs 5000).
From the above, it is amply clear that IDE Enterprises intentionally
inflated the prices of spare parts to make me buy the AMC package.
Also, IDE Enterprises collected double the AMC charges quoted on IFB
website.
This tantamounts to mis-selling and cheating. When enquired with IFB, they said, IDE enterprises is not their authorised partner.
Request to look into the issue and refund the excess charges collected
from me. I don’t want AMC. Pls charge for the spares and services
correctly and bill me.
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