[Resolved] Idea — 2G speed on 3G pack even after complaint.

tarun.gutc

Address:	160102
Website:	idea.com

My idea mobile number is [protected] and recently I changed my net plans to 3G and in the starting it gave very high speed let me mention the pack was 1gb unlimited but when I utilised 450 mb the speed went down I reseted my mobile and also contacted the customer care he told me to reset the setting and restart my phone and I did so but my speed is still being capped by the company they are conning me.

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Aug 7, 2021

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We wish to affirm that your concern has been acknowledged and complaint for 3G speed has been initiated by us; under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular