Idea — Balance deduction and not provided

khanajazmustafa

Address:

Aurangabad, Maharashtra, 431001

Yesterday there is msg for free 1 GB internet on dialing one code... I have dialed n freeplan has been activated after wards they have dedicated balance for that free balance without informing... Now executive is not talking n saying its all right deduction.. So if it is right how the plan is activated if the main balance is not sufficient for that plan... N no msg for that deduction...

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We understand & regret the issue with your data balance. Please reply with your Idea mobile number and alternate contact details for investigation. You can also call 198 from your Idea mobile for further assistance.

Thanks & Regards,
Customer Care, Idea Cellular

khanajazmustafa

My cell number [protected] I have called on 198 also but ur senior executive is just saying its correct deduction and 8 rs will also be charged after wards... U just tell me if there is insufficient balance for the plan does the plan activate... N ur executive is just saying only one thing and disconnected the call... I want my 85 rs balance refunded

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 16th Jan 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

khanajazmustafa

I didn't got the right information