[Resolved] Idea — Balance deduction

Pinaki_Bhakat

from Mumbai, Maharashtra

Address:

Paschim Medinipur, West Bengal, 721147

Yesterday though i have internet balance, 93/- has been deducted unnecessarily from my main account balance, when i call customer care they are telling that it is for over charges. What is that 'over charge; when i ask they told it is by default. Another customer care executive said your data pack has expired yesterday, but i have the pack i know. What type of information they are giving i dont know. They are misleading a customer fully.

I want my money back thats it. And also try to help others in a serious way.

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Aug 27, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the inconvenience caused to you. In order to investigate the issue, kindly provide us your Idea mobile number and alternate contact number reply with. You can also visit our website, www.ideacellular.com or contact 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jul 02, 2016

Idea Cellular Customer Care's response Dear Customer,

We wish to affirm that your concern has been acknowledged and a complaint for Wrong charging has been initiated by us under Reference Number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jul 05, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate on 2nd July 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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Comments

Pinaki_Bhakat

from Mumbai, Maharashtra

My idea no is [protected] and alternate no is [protected].
I have tried thrice in 198 but got a negative support from your team. 3 times I have heard 3 types of excuses from the support team.

Pinaki_Bhakat

from Mumbai, Maharashtra

Dear Sir

There was no such resolution had been communicated. It was your mistake and the concerned team are trying to put pressure on me that the mistake was mine. I dont know why they did not want to understand the problem.
I want my money back thats it and please refund my deducted amount as soon as possible and try to give proper solution to the customer about their problems.

Thanks