[Resolved] Idea — Bill dispute

mayu1611

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400022

I have received a bill 1183.50 for the month of june-2016 from idea.

They have charges me usage & vas charges 661.40 for internet browsing & also charged datapack (gprs core service_sb_0_acc_250_289 01-jun[protected]jun-2016 108.33) and (gprs core service_sb_0_acc_199_50 14-jun[protected]jun-2016 112.77)

I have contact with customer care (communication id c1-[protected]) but they cant resolve my problem.

I want details o[censored]sage & vas charges 661.40 (day by day).

I am really sorry to say, but you also have a very ill-informed customer service, who are not even sure about their company rates.

The amount wrongly charged on my bill should be reversed.

Mahesh ghag
[protected]

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Aug 27, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2016

Idea Cellular Customer Care's response Dear Customer,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jul 08, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate on 8th July '16, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jul 11, 2016

Idea Cellular Customer Care's response Dear Arjun Panchaman,

We regret the inconvenience caused to you. Please share your Idea mobile number and alternate contact number so that we are able to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

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Comments

Arjun Panchaman

from Thiruvananthapuram, Kerala

I recharged one of my idea number using idea online recharge and it showed recharge done, but the charge was not done by the idea and money was deducted from my account. No transaction details were shown by the idea after completing the transactrion. I lost my money.