[Resolved] Idea Broadband — Complaint and cancellation of idea internet broadband refund | |||||
I was communicated to get the installation withing 2 days after payment receipt from Idea Sales guy (nithin – [protected]).This is to inform you that i need to cancel the connections which we have taken on Sep 23th 2016 and amount paid was Rs 8100. Reason: From the day it is activated it was working for 1 hr and after that it was not working and its been i am calling Idea tech guys to come and check they have not come and fixed the issue, so i want to cancel this connection and i need my money to be refund I will get my money.Its really a horrible experience and service from brand like Idea I have called customer care 10-20 times and they are yet to take my refund request.Everyday they told the same lie, request has been taken and I will be getting my money in 48 hours. After 48 hours, they say no refund request has been initiated. This is customer harassment!!! This is my ID:[protected] Name: Shiva Narayana Reddy Phone: [protected] This need to be refund Shiva Narayana Reddy kharadi pune maharasta Was this information helpful? | |||||
Nov 21, 2016 Complaint marked as Resolved Hi,
It was told to that amount would be refund in 45 days and also in 2 days of the connection was removed which they had placed but i m getting calles and asking money from me for use sage i dont understand why i m getting calls. where is money which is suppose to refund. Idea Cellular customer support has been notified about the posted complaint. Verified Support Sep 27, 2016 Idea Cellular Customer Care's response Hi Shiva, We deeply regret the inconvenience. We have your contact details. Please give us some time so that we can get in touch with you and discuss your concern. Regards, Yogesh Verified Support Sep 28, 2016 Idea Cellular Customer Care's response Hi Shiva, As per your telecon with our customer service associate on 28th Sept 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest. Regards, Yogesh Verified Support Oct 01, 2016 Idea Cellular Customer Care's response Hi Shiva, As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline. Regards, Abhijit Verified Support Oct 04, 2016 Idea Cellular Customer Care's response Hi Shiva, As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline. Regards, Yogesh | |||||
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but not.your sales guy (nithin: [protected]) is not receiving my call. i gave money to this sales guy.
Please solve my problem .