Idea Broadband — Disconnection request is not accepting.

Address:	Pune, Maharashtra, 411014
Website:	www.ideacellular.com/broadband

I am a Idea Broadband user. I have been facing frequent network issues since the day I received the connection. Even if its working I hardly get the speed of 2 MBPs (200KB transfer). My internet often don't work in the mornings and evenings. At night after 12 it works well. Saturdays and sundays I face very slow internet and at time it didn't even work.

I am fed up with this and raised tickets a number of times. But the fix was never permanent. The very next day I faced the issue again. On last saturday (5th March 2016) I requested for the disconnection of services but they were not willing to, and they forced me to take a ticket instead. I agreed on the condition if it didn't work I want the connection to be discontinued. Since yesterday night (9th march 2016) my net is not working. And I requested for disconnection. They are not ready to accept the request. They are ready to take a ticket instead. Then they said I need to pay this month's bill to get the disconnection.

My plan is "Advance Rental". They are asking me to pay the full rent for the period 1st March 2016 to 31st March 2016. I am ready to pay the amount for the service I have taken. Not for the entire month which is yet to come.