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Idea Cellular

[Resolved]  Idea Cellu — Deducting the outgoing charges unnecessarily

Address:627401
Website:www.ideacellular.com

I am using this number for the past two years. I have recharged fro Rs.50 on November 16th 2015. Unnecessarily, the amount has been deducting without calling the specified number. The destination number which it is mentioned in below call history is my wife's number, she is staying with me only.Not even a single call i called to her number for past one month.But every time it is deducting unnecessarily.Whenever i contact the customer care, the worst reply or disconnecting the call without reason.I am expecting the immediate reply for the same and kindly credit the deducted amount in my mobile number.
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Aug 7, 2021
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Complaint comments 
9 Comments

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Comments

Dear Customer,

We regret the inconvenience caused. Please share your Idea mobile number and alternate contact number and we will be glad to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular
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[protected]
Reply
[protected]
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Dear Customer,

We tried contacting you on your alternate contact numbers however were unable to reach you. Please share a suitable time to speak for us to address your query.

Thanks & Regards,
Customer Care, Idea Cellular
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I am getting many calls .But i dont think so you tried a right number which i gave. Call to the correct number pls [protected], [protected] .

Dont find reasons.Try to resolve the issue asap.
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Dear Customer,

As per your telecon with our customer service associate on 5th Dec 2015, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Pls do at earliest
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I didnot receive any contact from your side..Will you do the needful immediately.
Reply
Dear Customer,

As per your telecon with our customer service associate on 8th Dec 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply

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