[Resolved]  Idea Cellular — 3G network and data pack

Address:	Mumbai City, Maharashtra, 400072
Website:	www.ideacellular.com

Hi, I am facing issue with 3G net speed with idea, every other second i loose my network, I can't send instant messages, webpage keep buffering with no result except displaying no internet connection. Even on whats app I can see the connection but messages are not getting delivered, in fact I must say it is worst than the 2g network of any other operator. Initially I assumed it is area specific issues, but it is same everywhere, even facing call drop issues. For last couple of months I have been trying contacting Idea customer care by all mean via email, via phone, but every time after so many follow ups i got one call saying change the setting as described by the technician over the phone, I did and to my surprise my problem was not solved and next day i got an email saying your issue has been resolved, hence closing this complaint.. Did any one call me back asking if my issue has been solved? how can they assume that it has been resolved and had close the complaint... Again I reverted back saying problem still persist, but no response now.. I just wanted to make aware other consumer not to trust this brand blindly.. its a bitter experience with this company...they have very poor customer service... and getting in touch with their customer service team is again a big big headache, I had almost spend 30 min on hold to get their technical dept on call, and in between call dropped... damn frustrating experience.