[Resolved] Idea Cellular — 3g service not provided

Hitheshkumar

from Bengaluru, Karnataka

Address:

Mysore, Karnataka, 570017

I recently recharged my idea mobile number with rs 199. I had checked this plan in idea app where it was mentioned on recharge i would be getting 1.4gb 4g/3g/2g data per day. But from the date of recharge i was facing connection problem with 3g service. I immediately lodged a complaint with idea customer care.
On repeated following up with customer care through e mail the problem was solved 1 day before expiring of plan. I had requested either for refund or to consider the plan from the date of solving the issue. But there is no response from them.

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Feb 4, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As per our record, the complaint was raised for your data concern and the resolution has been communicated to you that recharge with 3G data pack to avail 3G services. Also, we request you to share us the screenshot of any special offer communication for further assistance.

Regards,
Lakshmi