I have purchaced 2 idea sim card ([protected], [protected]) on 10th june 2016 for each rs 50. The retailer told me that after the activation sim will have rs45 talktime & 100mb 4g data. The sim activated on 11june 2016 but there is only rs 1 talktime and 0mb data, so i have recharged talk time balance rs 500 for each no and 5 gb 4g data at rs 849 for [protected] & 1.5 gb 4g data at rs 347 for [protected]. 14 june 2016 i have recieved message from idea which says that rs 77 recharged for both no's and its worth of 100 mb 4g data, after i just checked my balance there is only100mb 4g data so i just contacted idea customer care they have told me for every new sim will have first recharge and its done by idea automatically and recent recharge plan will be alive and previous plan automatically cancelled, i just had argument with them but there is no use they simply denied give me my data.
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Aug 26, 2016
Complaint marked as Resolved
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Jun 18, 2016
Idea Cellular Customer Care's response Dear Customer,
We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.
Thanks & Regards,
Customer Care, Idea Cellular
Verified Support
Jun 19, 2016
Idea Cellular Customer Care's response Dear Customer,
We deeply regret the inconvenience. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.
Thanks & Regards,
Customer Care, Idea Cellular
Verified Support
Jun 19, 2016
Idea Cellular Customer Care's response Dear customer,
You can write to our email desk at [protected]@idea.adityabirla.com for any queries. For further assistance, you can also visit our website: www.ideacellular.com.
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