[Resolved]  Idea Cellular — 4g net setter malfunctioning

My number is [protected]( kerala circle) and it is an add-on connection of [protected](Both are postpaid connection). Recently upgraded to 4g connection, but after up gradation, we found that the net setter is malfunctioning such that the message is coming as "10 mb data usage consumed during the period even myself not using idea net".( ref invcoice no:[protected])

Please note that during my office hours mysel[censored]sing the wi-fi connection of my company's connection only.

When we approach the customer care, they told me that to reset the settings of my mobile, after resetting also the same problem existing.

Kindly do the needful for the rectification as early as possible, otherwise we are forced to disconnect the connection which mysel[censored]sing for the past 7 years and my spouse using the same for the past 10 years