[Resolved] Idea Cellular — About bill rental

sanjaymohanty29

Address:	Mumbai City, Maharashtra
Website:	care.ideacellular.com

My bill plan was ultimate 499 on 23-03-17
I talked with customer care executive regarding the data and they change my plan to untimate corp 499 on date 25-03-17.
Again i confirm from the executive would i be charged excess amount due to change of plan and he replied me that "no" only the plan is changed and your free sms in previous plan will not be provided and extra 2gb data will be provided.
But in my bill they added both the rental
As on 23rd march — 499
As on 25th march-466.81
(I. E. 499+466.81)=965.81

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Aug 31, 2017

Complaint marked as Resolved

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Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2017

Idea Cellular Customer Care's response Dear Sanjay,

we are looking into your issue and will ensure to get it resolved soon.

Regards,
Shruti

Verified Support

May 02, 2017

Idea Cellular Customer Care's response Dear Sanjay,

We tried contacting you on your Idea number but we couldn’t reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Regards,
Chetan

May 19, 2017

Updated by sanjaymohanty29 complain is solved