[Resolved] Idea Cellular — about network related issue

[Resolved] Idea Cellular — about network related issue

P phanni from Manuguru, Telangana

We are facing network issued related to idea showing network bars but unable to make calls, getting call failed regularly. Able to see signal bars when some one calls me they are getting out of coverage area.. Recently i complainted and i got a call from service centre i got a call that your problem has resolved. But my problem hasn't resolved. My problem was not yet resolved. They are not working on it and saying your problem is resolved. Hope this time my problem will get resolved. There is idea tower near by 2 km from my village on both east and west.. Why don't they increase signal frequency. Will you resolve my problem or do i need to take step forward. This is not my first complaint Was this information helpful? No (0) Yes (0)
May 5, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Mar 26, 2018 Idea Cellular Customer Care's response Dear Customer, Sorry for the inconvenience caused. As per our record, the complaint was raised for your network concern for the mentioned number and the same has been concluded that we have done best possible optimization. However, we are in process to prioritize your area to ensure better coverage and when the site is planned you'll be duly informed. Regards, Lavina Mar 26, 2018 Updated by phanni How long it will take for you to prioritize my area ? Are you solving my problem, working on it ? how long it will take for you to resolve my problem ? Mar 26, 2018 Updated by phanni frequently i am getting call failed what i have to do to get my problem resolved? Verified Support Mar 27, 2018 Idea Cellular Customer Care's response Dear Customer, Apologies for the inconvenience caused. We would like to inform you, that we're in process to prioritize your area to ensure better coverage and when the site is planned you'll be duly informed via appropriate medium. Regards, Lavina Mar 29, 2018 Updated by phanni i dont need any appologies mam, i just need solution to my problem. why dont they increase signal frequency of present tower.. Earlier we use to get good signal recently only this call failed problem has araised ask them why this problem has araised.? Verified Support Apr 03, 2018 Idea Cellular Customer Care's response Dear Customer, We regret for the inconvenience caused. As we have raised complain for your concern and concluded that with regards to the coverage, we have done the best possible optimization from the serving site to improve coverage on your provided location. However we are in process to priorities your area to ensure better coverage, as and when the site is planned you will be duly informed. Regards, Neha Apr 12, 2018 Updated by phanni We are frequently getting call failed in connected call...call is getting disconnected in middle of my call. Frequently I used to get call failed and message sending failed eventhough there is network bar . What is this we are paying for u . U need to do justice to what we pay!! Apr 23, 2018 Updated by phanni Mam i was waiting for your response May 05, 2018 Updated by phanni who said my cmplaint has been resolved? my complaint is not resolved
1 Comment	Share
Submit Close

Related Idea Cellular reviews

View all 16713 Idea Cellular Reviews

Comments

phanni

from Manuguru, Telangana

WEe are facing this since a year frequently I’m complaining with a hope that my complaint will be resolved. Why don’t you hike the frequency of our near by tower ?!

Idea Cellular Customer Care's response, Apr 3, 2018

Verified Support

Dear Customer,

We regret for the inconvenience caused. As we have raised complain for your concern and concluded that with regards to the coverage, we have done the best possible optimization from the serving site to improve coverage on your provided location. However we are in process to priorities your area to ensure better coverage, as and when the site is planned you will be duly informed.

Regards,
Neha