[Resolved]  Idea Cellular — Activated 99 Pack without my knowledge.

Address:

Chennai, Tamil Nadu, 600058

Hello Sir/madam,
I am karthick from Chennai, I am using idea postpaid connections for morethan 2 yrs, ([protected]). For December month I got text msg like you can avail 99pack for added extra local call, when I apply in the IVR, I was getting like this offer is not applicable for you then I stopped trying that offer. But in the billing statement 99rs is added without I avail that offer suddenly I called customer service executive regarding the additional plan even they were not aware on that plan, I told them to deactivate the plan but the same problem continued for this month Jan. Once again I called them they were saying like you plan is on live. Now I don't want this connections am going to swtich it over to another network.. I want the conformation duplicate message when I avail that 99Pack bcoz I didn't get any message like your pack will activated successfully something like that, without that message am not going to pay Jan month bill. Please take a proper action on this.