[Resolved] Idea Cellular — Additional charge for unsubscribed service in my postpaid bill

[Resolved] Idea Cellular — Additional charge for unsubscribed service in my postpaid bill

V Veer Alakshendra from Mumbai, Maharashtra

I would like to inform you that on june 9, 2016 (5:45 a. m) an unwanted service named juice up was activated without doing anything on my number [protected]. i didn't subscribe for the activation of this service. as i received the message, i quickly unsubscribed it by following the procedure to deactivate it, as mentioned in the message. the message to deactivate the service is as follows "to deactivate sms stop to 155223" Even the generated idea bill has the information that i sent a message to 155223 on june 6, 2016 at 5:46 a. m. But the subscription charges (rs 150/-) have been added in my bill and as told by idea customer care, the subscription charges can not be removed from the bill. kindly, look into the matter and deduct this charges from the bill. I have attached the screenshot for the proof. Thank you +2 photos Was this information helpful? No (0) Yes (0)
Aug 27, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Jul 08, 2016 Idea Cellular Customer Care's response Dear Customer, We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly. Thanks & Regards, Customer Care, Idea Cellular Verified Support Jul 08, 2016 Idea Cellular Customer Care's response Dear Customer, We wish to affirm that your concern has been acknowledged and your complaint for VAS has been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline. Thanks & Regards, Customer Care, Idea Cellular Verified Support Jul 14, 2016 Idea Cellular Customer Care's response Dear Customer, As per your telecon with our customer service associate on 13th July 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline. Thanks & Regards, Customer Care, Idea Cellular
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Comments

nitya1985

from Mumbai, Maharashtra

Few months ago, even my phone had some value added services activated that I was unaware of. I deactivated these services the moment I received a message of its activation. Still I was charged Rs. 300. On receiving my bill, I immediately called the Idea customer care number. I explained them the entire situation and they said that I had opted for these services and also have used them for a month, which is why Rs. 300 (for two services) were added to my bill. To avoid such issues in the future, I have downloaded the Bill Bachao app in my phone. This app is basically for recharging your phone or making bill payments, however, its additional features a very useful. With the help of this app, you can see which value added services are activated on your phone and deactivate them instantly. The app has many other helpful features that help in saving money like the cashback offer. Every time you recharge your phone or pay your phone bill you get cashback in your wallet. This amount in your wallet can earn you some discount on your next transaction. The app also suggests suitable plans depending on your usage. This app is available here - http://bit.ly/ormbb

Idea Cellular Customer Care's response, Jul 16, 2016

Verified Support

Dear Customer,

We regret the inconvenience. Please provide your Idea mobile number and alternate contact number so that we can assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular