[Resolved] Idea Cellular — additional charges added for 3g already having 4g plan

pranjaljain34

from Mundi, Madhya Pradesh

Address:

Indore, Madhya Pradesh, 452019

10 gb 4g data has been rewarded to my no. [protected] for free...

When i started to use it... It's working good.. At same place same time it's automatically connected to 3g services.. And now i received message that around rs. 670 is my bill amount...

So it's not our fault that that idea 4g services is worst.. It's their problem.. It's fault of idea company that 4g network at same place suddenly lost and it's connected with 3g..

Please help

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Aug 18, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2017

Idea Cellular Customer Care's response Dear Customer,
We request you to follow these instruction and manually select 4G network:
1. Tap Settings.
2. Tap SIM cards and Mobile networks.
3. Tap SIM (on which service is enabled).
4. Tap Preferred Network type.
5. Tap Prefer LTE.
6. Now 4G network is selected.
If you have any further queries please get back to us.
Regards,
Bharagvi.

Sep 19, 2017

Updated by pranjaljain34 This is also not resolved and i had to pay 400 RS.

What is status of it??