Idea Cellular — Address not being changed even after of 2 months

Address:

411015

I had requested for a change in address in the Idea Store in Pune on February 2, 2016. I had submitted my new address proofs. C1-[protected] is the service request number. After this i received bills for February and March. However, the address is still reflecting the old address.

The customer service executive now tells me that the new address is reflecting in system. However, to make it default i should again go to Idea store.

I don't get this logic. To change the address only i had gone to Idea store the first time. This is simply harrasing the consumer and wasting time.

My number is[protected]