[Resolved] Idea Cellular — after 4g upgrade sim showing no service, only emergency calls

Partha0486

Address:

A-3, Jain Heights, Balaji Nagar, 411043

I was getting messages to upgrade my IDEA sim to 4G as it was an old sim (since 2007). On 25th Jan'20 I went to the IDEA store to upgrade it. They charged 100/- and did something post which I received an SMS that my sim will be upgraded in 24 hours.

After few hours, it stopped working and till now I can see 'no service' and 'emergency calls only' pop-up in my Android phone. I tried re-staring many times but still no result.

the Idea number is [protected]
my alternate number is [protected], please solve this issue asap

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Mar 1, 2020

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2020

Idea Cellular Customer Care's response Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied. What would be a convenient time to connect with you? Please let us know & we'll be happy to assist.

Regards,
Prajakta