Idea Cellular — amount charged without any service

A

Arjun S B

from Mumbai, Maharashtra

Address:

New Delhi, Delhi, 110047

My no is [protected].

Today i received a massage of rs 3 has been deducted from your balance i called customer care at 6:50 an agent advise me this deduction for some bownloading i say this is basic phone and come you charge me for 3 rupees after this hold me for 20 minutes after that no response received form him disconnected the call and make call again now takne by kuldeep i again ask him why this amount is deducted he gave me different statment he said you dialing a chargebale number for you phone eg.*#1234 like that i checked and found that there such number dialed for my phone.

So i request to you please check and give my mony back asap.

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Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2019

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As per our record, we've informed you that we express our inability to refund the charged amount. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta

Oct 29, 2019

Updated by Arjun S B I don't want to talk with you as you hold us for long time. I just want my money back as ia not using such types of services.

Nov 01, 2019

Updated by Arjun S B Request to you please refund the amount i a m not using this service

Nov 04, 2019