Idea Cellular — Amount deducted from bank but recharge not done

sbhagwan

from Pune, Maharashtra

Address:

Bhopal, Madhya Pradesh

I made a recharge of Rs 55/- through internet banking vide reference No DSBI[protected]IG0ADLRNY9 TRANSFER TO[protected] on 07 Jun 2015 for mobile No [protected]. Benefit of Rs 45.95 top up talk time was to be credited to the above above mobile. The same has not been credited to the mobile as on today. Kindly take up case with the company for refund of my Rs 55/- Complaint for the same has already been made through this site on 09 Jun 2015 but the amount has not been refunded so far.

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Idea Cellular customer support has been notified about the posted complaint.

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Comments

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We deeply regret the inconvenience. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

Thanks & Regards,
Customer Care, Idea Cellular

sbhagwan

from Pune, Maharashtra

No recharge benefit has been added to the mobile No [protected] as on date ie, 17 Jun 2015. In case the amount is not refunded or recharge benefit is not credited to the above mobile, I will be forced to go to consumer court.

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We wish to inform you that your complaint of recharge has been resolved and recharge updated on your Idea number. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular