[Resolved]  Idea Cellular — amount deducted from my mobile balance by idea

Address:

Ahmedabad, Gujarat

My Name is Vikram Patel.
My mobile no is [protected] ( IDEA)

I was received the following MSG fron IDEA on[protected]

"Dear Customer,
thank you for downloading Animation from Nazara.
You have been charged Rs. 80
Your balance is Rs. 0.55"

But I have not download anything. Inspite of that they charge Rs.80.00
Even I m not aware about "Nazara" till today.

I come to know that this "Nazara" is connect with IDEA otherwise No one can deduct the amount from my IDEA mobile balance without my Request/Permission.

I talk to IDEA customer care but they told me that my balance can not reverse.

I also send the mail to TRAI regarding this matter.

But no positive result,

please take this matter seriously and take some strong steps against the company because by using this kind of trick they "LOOT" huge money from innocent customer.