[Resolved] Idea Cellular — amount deducted multiple times for recharge through idea portal

Ankur W

from Pauni, Maharashtra

Website:

care.ideacellular.com/wps/portal/account/online-recharge

I recharged my mother's mobile number through idea portal.. Recharge amount of rs 357/-.. I got error message while recharging that recharge was not successful. After which i tried one more time this time also got the same message.
After few minutes i got 2 sms that recharge successful.
The amount got deducted 2 times. I tried calling customer care but they put my call on hold for more than 20 minutes.

I request a refund for i want a 2 months validity as i already paid amount for 2 months.

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Oct 26, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2017

Idea Cellular Customer Care's response Dear Customer,

Please share Idea contact number, wherein problem persist. We shall get back to you at the earliest.

Regards,
Lakshmi.

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Comments

veerchawla

from Raigarh, Chhattisgarh

Sir,
my number [protected] is port two time but not release

My number [protected] is post paid in idea
I pay full bill amount and than request but idea not release
my number and daily call from idea and only time pass
so i request release my number from idea
please quick action by you

Idea Cellular Customer Care's response, Sep 25, 2017

Verified Support

Dear Customer,

We have noted your concern. Our team will get back in touch with you at the earliest.

Regards,
Lakshmi.

Alno

from Noida, Uttar Pradesh

I recharged for 32...BUT NOT YET RECIEVED
My no is [protected]
My operator reference no. KR[protected]

Plz recharge fast. ...urgent

PLZ FIX THE ISSUE

Idea Cellular Customer Care's response, Sep 25, 2017

Verified Support

Dear Customer,

As checked, recharge of rs 32 is reflecting on your account for the date 13/09/2017.

Regards,
Lakshmi.