[Resolved]  Idea Cellular — Amount wrong deduct

Address:	505504
Website:	Idea

Sir My number is [protected]. On 17-4-16 at 10.14 pm I have activated idea to idea night 50 min pack by dialing "369# and selecting option 2. First it was good. Worked fine. After completion of that pack 50 min again at 11.18 I have again activated the same pack again. I have called to an idea number and have disconnected the call at 49 min 40 sec. But the amount was deducted from my main balance. I have called 198 and asked about it. The one who attended my call have informed me that there is no such pack and only 15 min pack is available in "369#. I asked him to recheck. He disconnected my call. Again I called. 2nd time the one who attended my call informed me that it was a wrong deduction and he will take a complaint and I will receive an SMS with complaint Id. I said OK and disconnected the call. But I didn't receive any SMS so I called again. Now the one who received my call say that I have activated 15 min pack not the 50 min pack. I told him that I have received the SMS with balance showing I have 50 I to I night min. He said to keep that SMS and call other time. I asked him how did the previous person said it was a wrong deduct. He said he don't know who said that and he is not of idea. Now when I have called 198 with idea number do some other person talk to me? More over he have locked my number by not letting me call 198. I have all the screenshots and recording of what the cc people talked to me. he blocked my number but in my office 56 people work under me and everyone are using only idea that too 2 sim's in a mobile. Can't I call from other number? How many numbers you people will block? The deducted amount is not a huge amount but this is 3rd time happening this wat to me. And telling lie. I hate it. Due to this reason plz I don't think idea will let me loose faith in its network. Hope I will receive a call from idea asap. Thank you

Regards.