[Resolved]  Idea Cellular — Arrogance and wrong attitude of the staff

Address:

Bangalore, Karnataka

I have three connections from Idea, one of them is more than 17 years which still has a deposit I requested them to transfer one of the numbers [protected] to my wife who was using the phone and does not stay with us they took all the details including ID proof and and never did the transfer the bill still was in my name when I was fed up as this was hurting my feelings I gave a written request to cancel including speaking to the back end team and was provided a acknowledgement from the Idea representative Asha surprisingly the bill came in my name the next month also, when I verified My wife stated that they had spoken to her and promised to transfer the connection in her name and taken the proof suddenly one of the representative and asked me for a outstanding balance later after some drama and further straining our relationship Asha calls up and states that she will bar the card as there is a outstanding balance I did not want to join this party as I am not responsible for the mess that was created by them today a customer service rep calls and the manager santosh speaks initially he does not hear my side of the conversation later he completely stops responding and disconnects