[Resolved] Idea Cellular — Auto activation of vas services | |||
Hello, Vas service called "game buzz" has been automatically subscribed on my idea number [protected] today (31/5/2016) at 12:34pm, and they have deducted an amount of rs. 15 from my balance. On calling the idea customer care and complaint number (198) and explaining them the situation, they refused to refund the balance and tole me that the service has got activated via some internet page. But i have not activated it myself from any internet page or pop-up. Similarly, 2 other vas services had got automatically activated on my same number on march 30th. The services are "bollywood buzz" (Rs. 45) and "fun star" (Rs. 5). I had tried to lodge a complaint about this that time and asked for refund, but the idea customer care denied to refund. I request you to please help me to get the total amount (45+5+15 = 65) refunded back to me. Thanks. Was this information helpful? | |||
Aug 27, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support May 31, 2016 Idea Cellular Customer Care's response Dear Customer, We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon. Thanks & Regards, Customer Care, Idea Cellular Verified Support May 31, 2016 Idea Cellular Customer Care's response Dear Customer, We wish to affirm that your concern has been acknowledged and a complaint for Wrong deduction has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline. Thanks & Regards, Customer Care, Idea Cellular Verified Support Jun 05, 2016 Idea Cellular Customer Care's response Dear Customer, As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline. Thanks & Regards, Customer Care, Idea Cellular | |||
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