[Resolved]  Idea Cellular — automatic balance deduction without confirmation

Address:Bhopal, Madhya Pradesh, 462021
Website:Nazara

My mo. No. Is [protected]. Today at 6.30 pm my 70 rs balance was deducted without my knowledge. Sms says animation was downloaded from nazara, but i have not downloaded any animation, i didn't even open any site. I talked to customer care 12345, but he didn't even try to listen my issue, he was forcing me to accept his opinion that i have downloaded that animation. I want my money back.
Was this information helpful?
No (0)
Yes (0)
Oct 5, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Sep 04, 2017
Idea Cellular Customer Care's response
Hi,

As checked, wap is downloaded on your number & accordingly amount is deducted.

Regards,
Simranjeet Arora.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Idea Cellular
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    16713
    Pending
    792
    Resolved
    9872
    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
    View all Idea Cellular contact information