[Resolved] Idea Cellular — automatic balance deductions without confirmation message.

kushagra.mit

Address:

Ghaziabad, Uttar Pradesh, 201009

I recharged my prepaid idea number recently after a deduction of 39.90 rupees from my balance for a service i never requested for and never gave my conformation for activation of same. However even after recharging again the same thing happened and all my talk time balance is deducted.
When i requested for recent deductions it shows call made to 5330011 which were never made. Also the timing of same was immediately after the recharge. I request idea to refund my balance for the same.

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Mar 2, 2020

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2020

Idea Cellular Customer Care's response Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied. What would be a convenient time to connect with you? Please let us know & we'll be happy to assist.

Regards,
Prajakta

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Comments

Vvvip

UPC code not generating on my number . I received reply from 1901 is UPC code not generated as mobile number is not configured . Pls contact your service provider . I'm trying from last 1 month . Italk to your customers care everytime they say 12hr and 24 hrs. My no is [protected] . Your agent also give wrong details

Idea Cellular Customer Care's response, Jan 29, 2020

Verified Support

Dear Customer,

Apologies for the inconvenience caused. As per our record, we've informed you that the request was raised for the mobile number portability towards the mentioned number and the same has been completed successfully.

Regards,
Prajakta