Idea Cellular Complaints & Reviews

Address: Tagore garden, New Delhi, New Delhi, Delhi, 110027

My self is vikas singh and i am from delhi. As now days idea cellular promoting that we are the best 4g network in india.
My simple question is that. I made 20 calls to your customer care for network issue. But yet there is no response. So i would like to say that first see about your # service. And as you guys are misguiding customer kindly stop this. We are not fool here as # idea company thinking of. You don't have even complete 2g and your company taking about 4g. I am facing network issue from last 3 months and every time i called your so called # customer care number -198
And every time my complaint got registered but yet there is no response.. And for service reminder you guys are doing call when you want money.. I want reply on that now pls don't call me. Whatever conversation you guys want do on mail.. # company..

Sep 8, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2019

Idea Cellular Customer Care's response Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Prajakta

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I have been charged with 8₹ at 5:52pm today unnecessarily... I want my balance back as soon as possible... It's very bad to do like this every time on june 13 also i faced the same problem and also may times before that... This wat how idea works??? Deducting with out any reasons??? Why there is a need to deduct my balance? Even 155228 shows that there is no vas activated. I am fed up with these activities...

Sep 5, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Aug 01, 2019

Updated by AJAY RAM Purna Dear sir,
I wanna register a complaint against deduction of money without any intimation.i have been charged today at 5:42pm.i have already faced this problem many times.i tried to contact but no one responded.so atlast I am complaining about this.please kindly credit my balance back.

Verified Support

Aug 05, 2019

Idea Cellular Customer Care's response Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Prajakta

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S

shruti singh lodhi

Aug 2, 2019

I have no use number before 50 days. Why idea sent the unnecessary due bill. Please Settlement my bill and I have to pay the bill. And permanent close my number. My mobile no is [protected]

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Idea Cellular Customer Care's response, Aug 4, 2019

Verified Support

Dear Customer,

We established the call to you on your provided contact number, but the same was disconnected. However, to help you better in this issue, we need to establish the call to you. Hence, we request you to provide us your convenient time to connect with you and we'll be happy to assist. Also, you can contact with us on 12345 or 198 for any further assistance.

Regards,
Prajakta

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Address: Sangli, Maharashtra, 415310

I received a message from 53010 stating "dear customer, you have been charged rs 10 and your current balance is rs xxx". Without my permission they just deduct my balance and i didn't get any details regarding the deduction of my balance. My parents use this number n don't know about all fraud things u r doing.

Jul 31, 2019

Updated by Mahadik.tejas This things happened multiple times as parents not able to check the details. Pls support with resolution

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Address: shastri nagar , garha, Jabalpur, Madhya Pradesh, 482003

In my area idea network is very bad. We live in the jabalpur city. As compared to other companies idea 4g internet speed is very low . Even call signal are very weak .
Watching video online is nearly impossible . In jabalpur more 10 thousands customer live. Please increase the number of network tower in our area . Online payment and use of social app in very difficult .I have attached a picture of network signal .

Sep 15, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we would like to inform you that your concern has been raised under[protected] is in progress and accepted date for the complaint is 07/08/2019 & we will get back to you at the earliest.

Regards,
Prajakta

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Address: HIG 195 A ,, ASHIYANA PHASE I , KANTH ROAD , MORADABAD, Moradabad, Uttar Pradesh, 244001

For last one month i am facing problems with idea network due to weak signals in my concerned area of residence.Since i am a business man my phone keeps ringing all the time, and i have four idea numbers in my house. Very shortly I am thinking of porting my numbers in to jio if the problem is not taken care off.

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On 14th June, I had done a recharge of 398 to my idea number [protected] in the My Idea App. I had 50 rupees voucher in my idea app so 348 amount was paid through my MobiKwik wallet in My Idea App. My 348 rupees was deducted in MobiKwik wallet but transaction failed in My Idea App. My refund is not credited to my MobiKwik wallet and benefits to my Idea number also not received. MobiKwik team is asking the written communication from idea but Idea team is not solving my concern since June 14. Please solve my problem.

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2019

Idea Cellular Customer Care's response Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Prajakta

Jul 31, 2019

Updated by sandeep4095 Call me at [protected] after 5:30 pm

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A

Aman Grover Mannu

from Jhansi, Uttar Pradesh

Aug 2, 2019

Idea care is not help me and they have wrong information about my idea no.

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Idea Cellular Customer Care's response, Aug 3, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

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Address: Near Masjid E Noori, Bhavnagar, Gujarat, 364003

I am writing regarding the my terminated number of idea [protected]. I terminated this number by calling to customer care before almost 3 months. And still idea cellular generating bills, even before a month they generated bill and even after that i paid bill of 795/- on 21/06/2019 with receipt no:[protected]. They are still generating bills and asking me to pay it...
And their lawyers are also very rude and he abuses me and ask me to pay bills otherwise idea can file case in supreme court against me.

Sep 6, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our communication, you've confirmed that your concern has been resolved. Hence, the case has been closed. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta

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E

Er. VISHAL WADBUDHE

from Mumbai, Maharashtra

Jul 30, 2019

Lot's of network problem faceing from last 1 month in Nagpur area and Mihan area also, Mobile Network is not working properly.

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Idea Cellular Customer Care's response, Aug 6, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

regards,
Prajakta

P

pranavesh pushkal kumar singh

from Mumbai, Maharashtra

Jul 30, 2019

My contact number is [protected]. I am unable to connect any outgoing calls from this number and send SMS. While incoming calls and incoming SMS are working correctly. I have sufficient balance in my account. I need solution of my problem as soon as possible. My works are pending because of it, so reply me soon.
Thank you.

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Idea Cellular Customer Care's response, Aug 9, 2019

Verified Support

Dear Customer,

As per our record, we've informed you that the request was raised for the mobile number portability towards the mentioned number and the same has been completed successfully.

Regards,
Prajakta

L

Lalhruaitluanga Ralte

from Agartala, Tripura

Aug 2, 2019

Dear Sir,
Today I already recharge Â£35 on my idea number [protected]. But does not working net working. Please helped me.
Thanking you
Your's faithfully,

Lalhruaitluanga Ralte
Lunglei, Mizoram

Reply

Idea Cellular Customer Care's response, Aug 6, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your alternate contact number to assist you further.

Regards,
Prajakta

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My IDEA SIM outgoing expiry date is due on 05 August 2019 which is very soon.
Remaining talk time balance is Rs 63.
Visiting any local shop, they charge unnecessarily. Some screenshots are provided for further reference, please.

What should I do? Please provide reliable contact details, phone number, email or website or contact me via email: [protected]@hotmail.com

Aug 31, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2019

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

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Address: Ward no12 kurwai, Vidisha, Madhya Pradesh, 464224

About My balance deduction of 10 rupees, i call to customer care they said that it is because i dialed *123# from my phone, but how is this possible when i was talking to someone from another sim card of same phone that i will dial a no. From another sim and get connected. I have proof that I was talking to someone at that moment of time. I want my balance to be refunded.
I called using my Jio SIM on 5:06pm
And disconnect the call after 29 min 15 sec than how can I call with another SIM i. e. Idea on 5:34:17 pm on same date.

Aug 31, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we request you to send a SMS as STOP to 593350 to stop the flash SMS or else you can refer the below given steps to stop the flash service manually from your handset Refer to the below given steps to deactivate the Flash SMS:-- Go to your handset SIM Toolkit-Click on Idea Flash option - Tap on Activation - Click on Deactivate

Regards,
Prajakta

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S

Sadanand Nita

Jul 30, 2019

My plan has been changed to "Nirvana 299" without consent. I am appalled that IdeaVodafone has resorted to such underhand tactics to increase their profits. TRAI should investigate this issue as it appears to have affected a lot of their customers. How can they submit a change request on my behalf?

Reply

Sadanand Nita's reply, Jul 20, 2019

I want my plan to revert to the previous one immediately.

Idea Cellular Customer Care's response, Aug 6, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

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My account number:[protected] which is a postpaid idea network is been charged incorrectly over 4 months.

I had not paid the bill for last two months because i am not getting any signal for the same.
When tried to complaint through alternate number, they says you need to call us by the registered number.
I the registered number does not have the network connectivity how can we call from that?

Hence, i need refund of my four months bills for no use of the sim.

Aug 30, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Jul 29, 2019

Updated by Sur_13 *Correct Mobile number- [protected] (which is lame for past 3 months without use)

Verified Support

Jul 30, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we would like to inform you that your concern has been raised under C[protected] is in progress and accepted date for the complaint is 03/08/2019 & we will get back to you at the earliest.

Regards,
Prajakta

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Address: 5-95/348, P.S Rao Nagar Colony, Dammaiguda, Hyderabad., Hyderabad, Andhra Pradesh, 500083

Please do something for the network in the provided area. Even when the cell tower is just 200 meters from the provided location, there's no 3g and 4g coverage. Only 2g coverage which is not at all acceptable for the money which is being paid every month to you. Not only me. Many other idea users in my area are struggling too and many of them ported to jio because of the poor coverage and worst internet services. Please don't let me do the same like what the others did.

Aug 30, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our record, we would like to inform you that your concern has been raised under[protected] is in progress and accepted date for the complaint is 02/08/2019 & we will get back to you at the earliest.

Regards,
Prajakta

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P

Pritti devi

Jul 30, 2019

Kindly inform the idea costumer
My no is not active but please help you
[protected] but not active asked punk cod but messing the punk code know help
The punk code my wife is id aadhar is prof...

Sanjiv kumar upadhyay

Reply

Pritti devi's reply, Jul 25, 2019

Hello

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Address: Faridabad, Haryana, 121001

I received a message from 53010 stating "dear customer, you have been charged rs 10 and your current balance is rs xxx". Without my permission they just deduct my balance and i didn't get any details regarding the deduction of my balance.
I am using a basic feature phone where there is no option to buy any game or other services.

Please help me to refund my all money because i am facing this issue from more than a year.

Idea Cellular customer support has been notified about the posted complaint.

Jul 28, 2019

Updated by captainaa4 Screenshot is attached.

Verified Support

Jul 29, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we've informed you that the mentioned number has been charged accordingly as per the standard charges. Hence, we express our inability to refund the charged amount. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta

Jul 30, 2019

Updated by captainaa4 First of all we did not have any recent communication with you. Also it is not matter of refunding the amount. I just want to know why it is being charged every week and this is happening more than a year?

In regards to refunding till now did not get any refund amount.

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K

Kamlesh Bopche

from Akola, Maharashtra

Jul 30, 2019

Dear team
I unfortunately the voice chat services active in my mobile number but this service I dont need this service please deactivate this service as soon as possible

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Address: Landhora, Haridwar, Uttarakhand, Aaron

Please is number ko band kar dijiye yeh mera bahut important number tha yeh number Mera Kho Gaya Tha isliye a number ko band karna Chahunga yeah number Kisi dusre ki ID par hai aur Mujhe band kara kar is Number Ko Apne ID par nikalna hai

Jul 28, 2019

Updated by Aafreen Aabad Yeh number Mera tha aur yah sim band ho gaya tha isiliye Ye mujhe bahut sakht jarurat hai is sim ki ya Kisi Aur ki ID par chal raha hai abhi e Kisi bhi Tarah mujhe number chahiye? dhanyavad main aapka abhari rahunga!!!

Jul 28, 2019

Updated by Aafreen Aabad [protected]

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Address: vantavachchh, Surendranagar, Gujarat, 363440

Hi. I am chhatrapalbhai khavad my mobile no.[protected] idea sim register failed... My mobile provided to all bank and pan card text return and all my business relationship number please sir help to my mobile number reregistered and satrt a my mobile number... Idea is not a information to me and not messages and not call to inform to me your sim register failed.. Please resolved to my complaint...

Aug 28, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2019

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your alternate contact number to assist you further.

Regards,
Prajakta

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Address: Mumbai City, Maharashtra, 400093

Last three months i have try to get my [protected] mobile no but your company say after 90 days completely number transfer in airtel network.
120 days complete till date not transfer my in airtel network.

I m visited 3/4 times in sakinaka idea gallery. They are said my transfer in 90 days but till date not transfer my in airtel.

I have also mail to your company but not reply to me

Why are u not given my mobile no.

Please help me this problem.

Aug 31, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2019

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your alternate contact number to assist you further.

Regards,
Prajakta

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Address: Uday Col. Pawan Nagar, CIDCO, Nashik, Maharashtra, 422009

I am not able to send sms to any numbers from my idea prepaid no. [protected], i approached to all level idea customer cares nos. But issue is not getting resolved, logged a complaint with complaint no.[protected] but got closed without any resolution. This is very much disappointing and had very bad experience with idea customer care. Please solve my issue on priority & confirm.

Aug 28, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we would like to inform you that your concern has been raised under[protected] is in progress and accepted date for the complaint is 30/07/2019 & we will get back to you at the earliest.

Regards,
Prajakta

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Address: indore, Indore, Madhya Pradesh, 452001

I have been using my idea sim from last many years. The sim come with life time free incoming facility, but now when jio came and people are not taking interest in these cellular companies so now they starting charging for incoming also. They are forcing to do rupess 35 recharge every month.

This is highly unethical, i purchased idea sim when they were offering lifetime validity and now they have changed their stand this should not be allowed. Need to file a complaint against cheating and life long validity should be restored to existing customer, as we have already paid

Aug 31, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we've informed you that your mentioned number is active with us. Also, as informed in case of non recharge after service validity, curtailed services (Only Incoming) will be available for grace period of 15 days, after which services will not be available till the time applicable recharge is done. To avoid any inconvenience, we recommend you to recharge your account regularly or you can recharge with any long service validity recharge options available on our website based on your usage.

Regards,
Prajakta

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Address: Jabalpur, Madhya Pradesh, 482001

Idea deactivated my number [protected] since april without even informing me, when i complained about them they requested to visit an idea store and my sim will get reactivated but since 3months have passed they are not giving any revert from there side so that i can reactivate my number, i am facing a lots of issues due to this as my number is situated with my bank accounts and online accounts, even i paid the remaining bill they're still fooling me again and again

Aug 30, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we request you to kindly visit nearest idea store for the same. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta

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Address: Puthengady House Mulanthuruthy, Ernakulam, Kerala

Mob.[protected]
Alternate mob.[protected]
Respected sir i am really cheated by idea. I had recharged 249rs for data and calling. But after start using services i am really shocked. I am not getting even a 2g coverage in indoor. No 3g 4g signal in indoor.3g only mode showing emergency calls only. Lte mode 2g data is connecting. My 249 rs idea eated. Only money. No services i can't use this connection sir.

Aug 30, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Jul 26, 2019

Updated by simon pc No 2g 3g 4g indoor coverage

Verified Support

Jul 28, 2019

Idea Cellular Customer Care's response Dear customer,

As per our communication, we've informed you that, we've informed you that network Visit has been done at your location, maximum possible optimization done on serving site. We are trying our best to enhance the network coverage in your region. We would appreciate if you could bear with us while we strengthen the network and improve our services.

Regards, .
Prajakta

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Address: anand vihar IOC road tragad, 382470

Always network down in tragad chandkheda area
In Anand vihar flats IOC road tragad Ahmedabad idea network is very poor.
Mostly in mobile always network is not available and I searched for manual network there is no option.
Outside area same problem.
Sometimes network is available only for 2 or 3 minutes and after that network down. Please check it and reply me.

Aug 31, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 29, 2019

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

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S

Sachin Munde

from Noida, Uttar Pradesh

Jul 30, 2019

I am using idea prepaid sim [protected] yaha pai 4g speed kabhi nhi milta aur calling mai bohot problems aate hai ...please resolve problem

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K

Kamlesh Bopche

from Akola, Maharashtra

Jul 30, 2019

Dear team
I unfortunately the voice chat services active in my mobile number but this service I dont need this service please deactivate this service as soon as possible

Reply

K

Kamlesh Bopche

from Akola, Maharashtra

Jul 30, 2019

Dear team
I unfortunately the voice chat services active in my mobile number but this service I dont need this service please deactivate this service as soon as possible

Idea Cellular Complaints & Reviews

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Idea Cellular reviews & complaints page 118

misleading customer

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I'm complaining about unnecessary deductions from my balance

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deduction from account 53010

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bad 4g network in my area

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weak signals in ashiyana colony , moradabad

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recharge benefits not credited

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still getting bills even after closing connection

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sim card outgoing expiration

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false system information of idea

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bill payment refund.

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poor network coverage indoor 3g&4g

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deducting rs 10 from account without any permission

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8193949533 is number ko band karna hai yeah number aabad ali ki id pe tha

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idea sim register failed

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deactivate idea no 9967026567

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unable to send message to all the numbers

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sim card incoming outgoing services blocked

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idea cellular not responding

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no 2g 3g 4g indoor coverage

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network problem in tragad chandkheda

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