Idea Cellular Complaints & Reviews

I have got message from 51998 number. One message charge 3 rupees on my number in 2 time. And now today on the date of 20/5/2019 against deduct rs 10 /- from my account unnecessary, i am not interested your service. So please deactivate service in my number ([protected]). It is happened three times, (Which was not know to me at that time) and 3 rd time it is today i. E. 20.5.2019 for text msg of song sai, while i have not doing this type of activity.

Please resolve my issue and refund my money, which has unneccessary deduct from my no. [protected].

Otherwise will opt for other service provider

Dear Sir /Madam,

Ref. to the subjected, one other number has been added in January'19 by Idea Cellular executive without my consent and raising monthly bill since 4 months, i requested / complaint by mobile & email several time to remove other number but still no action is taken by Idea cellular.

Even I paid every month of bill of my primary no still Idea cellular has closed my services from 06.05.19 to 16.05.19, then i paid extra INR 967/- for another no which I am not using as I was facing issue as my number is added with banking & Aaddar, EPFO etc.

I had complaint many times to remove other no but were not removed the same and charging me continuously.

I complained on customer care in last week of Jan or 1st week of Feb, visited a March at vodafone store at yamaha vihar barola sector 49 noida and vodafone personal told that complaint registered.

10 days back I visited to Alpha commercial complex greater noida for the same. He denied to register any complaint.

I paid bill amount every month for which I am liable and not paid for another number which added on me by fraud by Idea executive, hence I didn't paying.


You are requested to please register my case and take action against Idea Cellular and help to refund my money.

My sim is from maharashtra, now i am in Bengaluru and my sim card shows "no service".
I tried all these things
1. Manual select network
2. Two to three times restart the phone
3. Pull sim out and place it again

But same result is there.
Please help me to sort out this.
As i have only one sim with me so i couldnot call to anyone.

Please reach me at: [protected]@gmail.com on this mail id.

Its been 20 days I took the sim from Aundh Pune Idea store. As I lost my phone I blocked the no and reissued the same. But from that day I am not able to receive any messages in my Idea no.
No message means no OTP, No normal message no one can send me messages.
I made multiple complaints in baner IDEA office as well as customer care but there is no resolution.
Even they are closing my complaints without solving the problem....

I want to check my missed and out going calls. I want to check how many times he called and receive the calls in my absence. So i want to ask him about that. He says no calls are going on my mobile. And some no. I want to check the owner of this no. And want to check what's up deleted messages also. So plz send me soft copy for the same as early as possible

I updated my idea 3g sim to idea 4g, i am unable to receive any messages from others friends, banks etc. Due to my business i am usually & time to time in need money transfer regarding otp sms from my bank (Which is ok before upgrading to 4g).
I contacted customer care of idea they told me it is activated after 24 hour, although my all services is activted except messages.

When i approach to outlet of idea they told to contact customer care & helpless.

I have been facing lot of inconveniences & problems due to this, i lost some faith by my regular customer.
Because my business work nature is — quick service - tatkal money transfer... But due to this message problem i can not do my work as per tatkal...

Hi i am using this no. [protected] last 8 years. By mistake i payed rs. 6000,
I made the complain same day for refund, c[protected], and they said your refund will done before 10 of june,
After few day i called to know about status, they are saying your request has been canceled, i ask for reason they are not able to tell me,
So i request you please refund my money before 10 of june

Hi ideal cellular,
You are cheating 15 year old active customer ([protected]); you disabled in abrupt manner, without intimation;
[protected] was disabled on 7th
Customer responded on 8th [csr idear store (Kphb phase 1, road no 1, beside sitara grand hotel, hyderabad, telangana 500072) srinivas reddy [protected]]
He asked to convert as post-paid to continue same number. Its fake and dishonest way to run your business.
As i rejected option, he issued new sim[protected] and enrolled new sim into account [protected] and asked to wait 48 hours to activate it.
Then i visited 11th and called srinivas (Store owner); he said new sim request is rejected by idea support online; so asked to talk to idea online care first to accept sim request.
Customer have been contacting, mailing online, facebook idea support since 11th;
On 13th, idea care called and escalated issue to higher autorities;
Since 13th, harshida, varsha, chirayu and anjali care people responding on this ticket, saying it is escalated to higher authorities but till now its not resolved...

You can activate new sim -[protected] issued on 8th by csr idear store (Kphb phase 1, road no 1, beside sitara grand hotel, hyderabad, telangana 500072) srinivas reddy [protected]
I am blocked to transfer amount, banking, couriesrs... Etc... What making you to delay in solving issue since 8th

Venu
[protected]

Dear sir idea cellular number [protected] was in my name 5 to 6 years back and same i discontinued that time. But it is matter of surprise last month i have got a bill and bill was paid by my credit card automatically. I have not start this number and not using it. But company is sending it to me.

Today i have complained to [protected] and tell my problem to customer attendant. But no solution she told me to go to idea shop and pay bill and then this number will end.

This is matter is very surprised i have no this number whose permission it start and why should i have to idea shop.

Please solve my problem.

Following to consecutive transactions from idea mobile app failed after entering netbank payment.
Unfortunately amount deducted message received from hdfc but no message from idea and app displayed error.

For mobile number [protected]

13/05/19
Qhdf[protected]/idea
[protected]
Rs. 399.

13/05/19
Qhdf[protected]/idea
[protected]
Rs. 399
Please do the needful help.
Thanks

I got message everyday from no 53010 that "thank you for purchasing the iappgame" and deduct rs.3.00 from my main balance.
I didnt purchase any game and my hand set is not a android or i dont use internet at all with this phone.

Please stop this and refund the money that have been deducted for a long time.

Otherwise i will stop using idea cellular. I will approach to consumer forum if not answered or not taking action.

My sim card is not working, i cant recharge my sim beacause it was not recharged about 3-4 months. But i request you to approve validation for my sim card. I want to recharge it.. So please renew my sim card with the same number... Thank you.. My idea number which is not working is - [protected].. I want to re use my sim card so please accept my request,

Pls do something i am not receiving otp from mobile pls do something as soon as possible my mobile number is [protected] i am trying since yesterday but i am not receiving otp for my mobile i want to recharge on paytm but otp is not receiving pls do something regarding this problem i hope you will do it right now and solve my problem about this pls i hope you will consider my request

[protected] again u deducted rs10 from my balnce and when talked to care executive they said i clicked on link of sunny leone wht the # is this stupidity that i clicked.

Now i want porting code i sended 3-4 times
Port [protected] to 1900
All times balnce deducted but i recev message that wrong keyword and also that message not delivered if (Wronng keyword or message not delivered then why idea charge every time rs 1

I talked to your live chat in app also on 198 and 121 they said unable to generate and said yes message is charged everytime rs1

Why you deducted everytime wrongly like last time rs37 before 34 days ago and now rs 10 for dont know for wht and now everytime rs 1 but could not sended me porting code

Why you intentionally make issue with customer is this type of services you providing to customer great network like so better services...

Seriously worse network im using of idea now worse services

I want now porting code that it please send me otherwise i make consumer conplaints on another forum too and sue idea for disturbing me everytime by deducting balces and making foolish thing

I attached converstion and porting code message here

Hi,

I am fed up with complaining through your customer care all the time about your network overage and frequent Internet connectivity issue. Initially, I registered my complaint to your CCE on 12-Apr and since then, this issue has not resolved yet. There is no other option left me to switch to a better service provider than idea in my area. I hope you guys improve quality of your services.

Here I will explain the whole issue again try to sort this know.
14th Oct 2017 requested for porting to post paid
20th Oct 2017 confirmed porting
21th Oct 2017 services not activated complained the same and received a positive reply with ref no: C[protected]
but no services are available. Approached the agent and informed the same. He said that there was a signal problem in the area
22th Oct 2017 sim not working complained the same ref no: C[protected] No response from idea
24th Oct 2017 Requested for cancellation of services (Not accessed a single service but bill was generated)
1st Nov 2017 complained about bill C[protected]
2nd Nov 2017 C[protected]
4th Nov 2017 bill was reduced C[protected].
6th Nov 2017 C[protected]
10th Nov 2017 Paid the bill (without accessing any services) and My husband asked the agent to cancel the sim.
he told " cancellation can be done only in presence o[censored]ser" so on next day ie on
11th Nov 2017 I went to the store one of the person in the store was not present . Only she was authorized to cancel. she will be available tomorrow
12th Nov 2017 I revisited the store and asked to process the cancellation. she asked for sim and it was not with me she told that for cancellation sim is required
Paid the bill amount(Rs 266for not having any service)
15th Nov 2017 Me and My husband along with sim approached the store. The agent who was authorized to cancel was not present at that time and The store agents asked us to come on next day .
we had a long discussion (literally fight ) and finally the agent took the sim and assured to process it and in the discussion he informed us that the sim cannot be immediately cancelled it will take 3 months of time and for these 3 months No bill will be generated.
16th Nov 2017 I received a mail stating the process for migration from post paid to pre paid has been initiated C[protected] and on the same day i had received mail Dear Customer, your request for Postpaid to Prepaid migration for Mob.No. [protected] through Communication Id C[protected] has been closed as per our discussion and agreement. We thank you for preferring Idea cellular and look forward to servicing you.
from then there is no communication upto March 2019 . there was a call from idea stating that bill was generated, plan was changed and bla bla...
I am not going to pay you any rupee because I had done my job right. If there is any mistake it might be your store agent's or your system fault
I had asked for cancellation, the agent told that it will be cancelled inn 3 months. but i received a mail stating conversion to prepaid and you are saying that the plan was changed
what nonsense is happening? from day 1 to now the sim was not used for a single service but already i had paid more amount(86+266) now i am not going to pay any more.

On 27 March when i was moving to Ireland activated only incoming SMS roaming pack, but when i received my bill and found that someone activated some other IR pack of cost 5999.

I am taking followup since last one month and initially they was not agree for the same and closed my multiple complaints and when I took folloup multiple time then they checked call recording between me and customer care and agree that it was not activated by me and mistakly activated by customer care same was confirmed by CC representative [censored]al Kambale.

[censored]al agreed and committed me about she is seeking approvals for waiver and closing my issue within 48 hrs, but when i called today multiple times and came to know that they have cancelled my complaint.

Below are complaint no for your reference.

Mobile No : [protected]

C[protected]

Phone call immediately fails in iphone 6 software version (12.2) from idea prepaid card.

Idea has updated its carrier to (Idea 36.1) in iphone for software version (12.2), after some days i cannot call to someone in iphone from idea sim card but can call from another service provider.

I suffer the same problem in another prepaid card of idea cellular.

Hi,

I am raising complaint through emails since 22nd march 2019 regarding my idea numbers . I am not getting network in all my three idea numbers. There is no internet connectivity. If I don't recharge these ### bard my number even if I hv prepaid numvers.

I have dropped 9 to 10 mails till date and told them that I would switch to JIO. they gave me the deadline of 30th march but nothing happened till date.

Apart from that their executives call, then call drop happen and they put fake comment that customer's problem is solved. Shame on you ### thar even your seniors are useless, wht u know is SORRY, for the proof attaching the screenshot of mail regarding their fake commitments.

1st Complaint number[protected]

Refer to complaint number.[protected] already lodgeged dated 8th april 2019 still no solution is provided for the same problem yet. Kindly help us & make pressure on them to provide my mobile no. [protected] back as earlier as possible. As a consumers we put reliance on consumer forum to solve our problems but if through the consumer forums they are not provide solutions then i have a really doubt about ability of consumer forum.