Idea Cellular Complaints & Reviews

In our area we are not having enough range especially to the portion where our house is located. No calls can be made or received. We are in a pathetic situation. Many important calls were also missed. At first we used to charge it with the top offers but now we have not recharged it for a very long time as we won't be able to use it properly even if it is recharged. I hope you would take sufficient actions.

Aditya Birla Payments Bank — money transferred from abpb account to sbi bank account money debited from abpb account but not debited in bank account

1 Review
chaitanya rajula on Jun 10, 2018 Mark as Resolved

We have made a money transfer on 05-jun-2018 from abpb account registered with mobile number [protected] to sbi bank account (R krishnna murali : a/c no : [protected]) money has been debited from abpb account but not credited in above sbi bank account.

Transaction id :[protected]

Narration : fund transfer - wallet

Date : 05-jun-2018, 16:37:16

Regards,

Rajula krishnamurali
[protected], [protected]

Hi, I tried to recharge phone no. [protected] with a 199 pack, and though the money was deducted from my account, there is no sign of the recharge in the phone. The balance on the phone remains the way it was.
The reference ID at your end for the transaction is NCMP[protected].
Attached please also find a screenshot of the message from my bank regarding the deduction.

Hi,
i am very unhappy to your executive/also idea services .We are continually facing the problems of idea services, regarding invoice not getting us from idea also your service executive has not accepted our phone call.Also we are require the new connection, but he has not responding us by mail/phone call.

Customer Ac.No.[protected]Aiva Engineering Pvt. Ltd.

[protected] is the mobile number of the idea mnp service boy who has come to my office from the idea team. He is not responding to my calls although he has charged 150 rs from me and told me that it will be refunded at the first bill payment. The idea sim is still not working and still i am in airtel he has swipe my aadhar biometric finger swipe too

Incorrect bill charged.
i am asking customer care why you charged incorrect bill
they said in i phone you active and deactivate i message from 8th may to 16th may
once i message enabled i phone charge 5 rupees.
before they charge they said a message like carry charges may apply.
so i enable and pressing okay that 8 days???????????

it make a sense?

i don't understand?

i am really fade up your service.you people treating customer very bad.

i am porting my number.

thank you.

I recharged my idea no for balance top up from paytm but but instead of giving balance you have credited me 1 gb data which i was not required. For this problem i called your customer care but no one there is ready to help in this matter.

Date of transaction : 11/06/2018
Mobile no : [protected]
Operator reference no : mh[protected]

Please help in this matter.

I have been using my idea number [protected] from last 14 years. I have been posted out of india now and have been using the same number whenever i visited india, however there was difficulties in payments as idea doesnt have any network support in my country and cannot receive otp but i was making payment time to time with late fees. However now they have disconnected the number without any prior information to me. I stopped receiving the monthly bills in february and now when i checked with customer care, they said it has been disconnected and had been alloted to third party. I would like please help with my case as this number was with me from past 14 years and is linked to my every detail. I have received no intimation from idea through email about disconnection. Please if you could resolve the issue.

Sir/Madam
I wanted to delete my idea wallet on mobile no-[protected] and want to create Idea Wallet on my other number but i am failed to do so
Customer care executives give different views one said you can delete other said you cant delete your account..

I just want to delete my account with this number-[protected]

Request for deactivation of data service using 1925 stop was sent on 11 may 2018 for which acknowledgement message was also received. (Refer attachment).
But idea did not process the deactivation request as committed in 1925 message and is now charging 100 rs in the bill generated on 9th june.
This is fraud. Why should customer pay for the process lapse at idea?

My complain is about idea cellular company's recharge offer was displayed in his official website. Claims that in 75 rs recharge you will get
300 local / national / romancing minutes
100 sms local + national
1gb internet data fo 28 days

After recharge on 31st may. I see that cellular company didn't give me 100 sms service. As he claimed in his offer.

Dear Sir/Madam This inform you that I am IDEA Cellular consumer. Right now I came to Saudi Arabia. IDEA number is not working here on roaming due to No network connectivity. Even I have searched network connectivity in operator selection as manual in my cell phone. Regarding this, I am suffering For your information, I am using Samsung A5 2017 My IDEA Cellular Number : [protected] Region : Uttar Pradesh West Kindly consider my request and solve this problem Thanks & Regards Email ID : [protected]@gmail.com

Hi,

My name is rajul maru & my mobile no. Is +[protected] which is idea connection i would like to inform you that from last 10 days i am suffering from heavy network issue no one network is shown in my cellphone not only in my cellphone but i have 2 more connection on idea which is having same problem

No call is incoming or i can not do outgoing calls. I can't understand what is wrong with us. Is there is any problem in idea connection because i have done recharge of around rs.500 for 3 months unlimited plan but i can not find worthwhile without network.

I am telling you in a serious note if this problem still exist for 1 more day defiantly i will port my all 3 idea connection to any other service provider. If you can not provide guaranteed service than how can you expect large market share?

And if i will port my no. To other service provider than i want my last recharge money back... Everyone is messaging me on whatsapp (Connected through wifi) that your call is unavailable. I want urgent solution for my problem...

You can contact me through my following details :-
1. Name - rajul m. Maru
2. Contact no. - +[protected]
3. Email id - maru. [protected]@gmail.com

Today, i've recharged a 75₹ pack with 300 minutes for 28 days on [protected]. I got 300 minutes as expected.

Later i did a 10 seconds call just check seconds or minutes would be deducted, and guess what 1 minute have deducted just for 10 seconds.

Question is company like idea if offers something then why just can't they fulfill in real?

Also about this, no where is written where customer can know about its terms and conditions. Their customer care gives falsified information including senior department.

They simply don't care to tell customers about their packs and plans.

I don't need any favour, i just wanted to express myself so i do.

Porting is an only option just to stay away from fake company where they don't respect customers except their own made policy which they only knew in reality.

Thanks for giving such bad experience once again

For your kind information, you can the screenshot of pack on your website idea cellular which i activated, you can see no where is written that you will be charged per minute if you used either 2 seconds or 1minute.

Simple, you deserves to loose a customer, bcoz you thinked customer is fool.

Hi all
My name is pratik g bharati i use to use idea number [protected],
In the month of jan i requested for port option and my bill was 550 rs and i have made bill payment of 600 rs, to be specfic my plan was 499 plan with no roming charges,
I was in chennai and suddenly my nuber got ported to airtel i have started using airtel number, but i recieved a mail next month in the month of march idea bill of 1943 rs???
They have charged me roming charges of 943 rs.
After so many followups with idea payment guys i refused to pay and they asked me to pay the amount of 1200 rs,
And on[protected] i have made payment of 1200 rs.

Now today on[protected] i got the call from delhi number :[protected] on true caller its mentioned as delhi court, asking me to remaning 743 rs, and they thertened me to file the ase in the court.
I said i will fight legealy, for this they said ok,... But now they are calling my friends and relatives and asking that i have nit paid my bill they are filing a case against me for 25, 000 rs.

Is this the way legal depeartement works.
I will not pay a single rs let me spend any amount i will file a harshment case against them,
And more over i have all the screen shots payment details my bills,
And call recordings of the persons who spoke with me.

Kindly let me know how shall i take it forward.

My number - [protected] was barred on june 5 because of over usage of data pack, about which i did not get any information, either via sms or mail. However, i went an paid the money for the bill personally at an idea store in panchkula, sector 11 on june 6 morning. And i was assured that my number would work in next half hour. Since then, i have written numerous mails (From email ids: jaspreet. [protected]@gmail.com and [protected]@gmail.com) to customercare, made calls to customer care, but to no avail. My number is still barred. I was told by customer care that i have to go and submit aadhar proof again at the store, but when i went to the store again, they refused to take it, saying it is not needed. For a customer of more than 10 years, is this how idea is going to behave? Despite paying money my number is barred. Give me one good reason why i should not sue the company for harrasment?

I ported my idea postpaid to idea prepaid on 21st april 2018. The bill cycle is 15-15 of every month. The "internet usage charges" seems to be fishy (Please have a look in the screenshots). Now for 6 days of pro-rata usage idea has given me a bill off 709/- in which they have charged 500/- for the usage of pack 2033_hh_1 gb pack which i never activated and they say i overused it. How can i overuse the data when i have 1 gb/day pack and above that another 1gb booster pack in case my data finishes for the day. Even if data finishes my speed goes down to 40 kbps. I am being called everyday to pay the bill but nobody has called me to explain this why this charge has been added in my bill. Even my mail on [protected]@idea. Adityabirla.com mail id has not received a single reply. The 500/- charged on my plan is not legitimate and if idea is ready to waive off that unnecessary charge i am ready to pay the rest of the amount instantly

[Resolved] Idea Cellular — call details for my mob no

1 Review
Po Popat Jadhav on Feb 27, 2018
Submit a Complaint
Muzhey mere call ki details cahiye pure 3 month ki so plzz o muzhey de do mera no hey [protected] plz jaldi muzhey mere no ki call details de do... Incoming and outgoing ki chaheye... Incoming or outgoing plzz send karo na jadi mera meil id :- rohit. [protected]@gmail.com hey muzhey send karo 1 des 2017 to till date so plzz muzhey mere call ki details send karo

Dear sir, I am rinish from puliadithammam near kalayarkoil sivagangai in our village the idea network was still only in 2G but nearby places are using 4G Iam missing my 4G network plzz accept my request and allow 4g network to our village most of the people's are waiting for your network so kindly provide 4g network.
THANKING YOU

I get 3 to 4 calls every day, from idea to port my no. to idea. I earlier had idea as my service provider, but I was cheated, by giving me a different plan, than I agreed to.I even have the recordings of the conversation in which I am told by Idea Employee about my plan details after i called idea customer service centre.I even have the bills for the following month which are clearly absoluetly differnt than what i opted for.
Following my filing a complaint, I was not given a refund and was harrassed in exchange, so i paid my "extra" dues and ported my no. to airtel. I have this conversation with idea employees on the email {[protected]@gmail.com}, where i have send them my recorded conversation on idea toll free no. and my bill there after, and instead of giving me my refund i was given an ultimatum.
I requested that thereforth all conversatrion shoud be on email, amd not on phone, so i have records. But i was continuously harassed by phone calls.
Even though I have left Idea service provider for good, and I am registered on Do Not Disturb, I get 3 to 4 calls everyday, from people offering me a cheaper plan on idea. I have sent several emails to idea customer care to stop calling me, to no avail, and i have recieved no reply.
The emplyeed calling me are even misbehaved, as when i ask their names, they start arguing.
my no. is [protected].
my email id is [protected]@gmail.com
and the no .s i recieve calls for idea are: [protected], [protected], [protected], [protected]. and i can give you atleast 10 other no.s.
This incident happened today on 7 june 2018. i got a call from no.[protected] at round 3:15 pm. This was the third call since morning from idea . I asked the employee(female), that i dont want idea connection, but please help with not getting any more calls from you . She turned extremely rude and said "sir hum to bas apna kaam kar rahe hai, apko nahi chahiye to mat lo, phone to aate rahenge ". I asked to be connected to her senior, she handed over the phone to a male, without asking anything, i just asked his name. he said, sir if you don't want calls from us register on dnd. I again asked his name very politely, he said "aapko call nahi chahiye to dnd pe register karo, mujhe tang kyun kar rahe ho". after this i asked his name very politely for the third time and that is when he just dissconected the phone.
This harassment of highest order, whether i am at work, or anywhere i am being bugged by these highly rude and misbehaved people, atleast 4 times a day since past one month.
Please I am making it very clear, I know you will not refund my money, I dont want any kind of calls from Idea Cellular Network, ever.