Idea Cellular Complaints & Reviews

Hi, to the concerned team!!! Um writing this with the terrible n abominal experience i had with u guys, i used an idea sim i lost it 3months back also i had a phone ideally got damaged followed by the sim break, i had totally forgotten to make my payment, but wasn't even notified though, but i started getting calls from this specified number [protected] and the other number [protected] so wen i got a reminder stating that i will b making my payment in next two days, so they ideally told me they can't wait or there will be warrant issued or a fir filed against my name... I told them plz go ahead i know how the legal works um ready to face it... Coz authentically i know tht was not a biggest mistake coz i know what i was doing next, to say i got call from this number [protected] stating that this has to b dun today and this lady she claims she is a pc who ideally turns out to b a unprofessional wench abusing me and my entire family and groups, which ticked me off...! And also said this stating i have all your recordings i am going to upload it on the internet... Now my concerns are is the privacy that a network gives to their customers? Secondly is the professional way of dealing? And i wud have made thousands of xalling including my personal and deep personal calls so is the privacy that a netwrk providers can give their customers... Um deeeply concerned about every other customers now... I am ready to face this on media or anywr as well... I have the voice clips of the lady who spoke to me... And using abusing and filthy statements i am ready to legaly go against idea... The totally crappier customer care executives this is deeply a private and privacy concerns and also this has hit my self respect!!! Now wts next people plz help!!!

I'm recently changed the operator Bsnl to idea
Portability price is 50 Rs
Then idea give the 26 rupess only
I'm lose the amount continuesly 3 time each time 3 rupess. I'm asking the customer care but those guys talk irresponsible
So guys don't use idea network plz change immediately other network Idea is the very very bad network

Respected sir,
This is to bring into your kind notice that i am a regular customer of your idea cellular from the past 6 years but day by day the quality of your customer sevices is getting poorer.
Last month i changed my postpaid rental plan to 349/- per month in which the executive told me that in this you will get local n std call unlimited free plus i will get 5 gb data. But when the bill comes then they have charged the amount for the same and also i am only getting 1 gb data pack from 5 gb
This shows that the company has cheated and lied on me as they had told me a wrong data plan n making me fool. From airtel i get an offer that if i would change my sim from idea to airtel postpaid then in 399 i would be getting local, std, other mobiles cals unlimited free plus getting 21 gb data pack per month.
I think, i had done a big mistake to continue and trust on your company. This behaviour of your company is highly irresponsible and untrustworthy.

It is humbly requested you to either solve my querry as soon as possible or i will be porting my sim to airtel.

Thanking you

Yous sincerely
Anshika sharma
Ideacustomer
Mobile: +91-[protected]

Sir/mam.
I have recharged my number [protected] with 198 rs on 1 october 2017. But i have still unable get good service. My net is not working.. At my location range is full but no voice quality.. I am trying customer care to speak it is worst i found today.. I am feeling cheated so i ask you call me for my problems solutions or i[censored] can't please pay back my cash i will send my account number
Kirti walhekar
[protected]

From past 6 months we are facing problem of internet use. We paid an 4g & 3g internet recharge amount, but we can't get the service of internet properly.
When we use internet at the same time we faces our network conjunction problem and we can't get the access of internet. So we are not able to use internet at this instant. So our recharge amount also get wasted and we don't get the benefit of internet. We had done complaint to your customer care on 198 & 121 but they had not solved our problem from past 6 months.
So solved the problem immediately otherwise we choose another option.

I have a post paid connection with idea cellular ([protected]). Recently i landed in usa, i did not get the signal to my sim. So, activated international roaming with rs 2000. However, i am not getting any signal which is very important to me to get the signal. I am disappointed with that i can not get any messages or calls as all my credit/debit cards linked to this mobile.

Robbing customers has been a way to become rich in this technology and communication world, and they find ways to do it. Twice i had deduction of 3rs each and every time they said it's because of one charges i activated by dialing some number, but i haven't requested nor wrong dialled, and i did not use my mobile for 5 hours when had this last deduction (Unless the mobile dialled itself which ain't possible), when i called customer care to take the complaint they persisted me that i have dialled, so i asked him if i dialled a number there has to be a request and evidence in my call list or request list and send me the copy of my dial list, he is faking around and told me he cant take the complaint. This is a bad way to treat customers and i would kindly request to solve such pathetic issues. If they can try and fool a literate, wonder how they might fool the illiterates telling you dialled some xxxxx number and persistently telling you have dialled numbers. The thing here is they aren't transparent, if i have requested there has to be authentication, but i don't see non here. It's just day light snatching.

Dear sir
I m Chirag wadhwa. I have an airtel number but in my house there is very bad network of yours i m from railway colony gohana sonepat
Pin code 131301
Phone no [protected]
Pls do something about this kindaly request
Otherwise i will port my 4 no. Of airtel in to jio

I am being charged rs 500 because o[censored]nnecessarily activation of services.
She only picks up calls and is not in a position to activate services

Customer services is really pathetic, they place on hold for 20-30 mins and then disconnect call without even giving solution.

Request the authorities to take care of customer services (I have names of ad visors who had disconnected my calls) or they will simply loose customers and also request to deactivate these services and make sure these charges are not deducted anymore.

I am a customer of idea since last 10 years and if don t get satisfactory solution - unfortunately i will have to do number port and take necessary action.

My mobile number - [protected]
Padmavathi.

My name is nitu kumari and my mobile number is [protected], it was deactivated automatically after recharge of rupees 100. After few days i was purchase duplicate sim from idea service center and also submit document (Aadhar card number) five times but my number not activated till now, i also emailed customer care 4 times about this issue but there is no any response from idea cellular, and also talk five times with customer care executive but every time they said it will be activated shortly.

I have first recharged my idea prepaid no.[protected] with 209 dated-1 october 2017, amount got deducted from paytm but i didn't get a confirmation that the recharge has been successfully done and page was not getting loaded. I waited for some time then i tried again doing same recharge and it got successfully recharged and i got confirmation also for the same, after few second the first recharge has also got confirmed. Now my concern is that both the recharge are for same combo pack. Please if you could refund the second recharge of 209 any how it would be really appriciable. Thanking you in anticipation

I recharge a idea plan of rs. 357 but unbale to get the net of 1gb for per day it's showing plan is over, pls check and confirm otherwise i will go to consumer court for the same, i do the recharge through the payment wallet and done the recharge of 357 1gb/per day but after one day o[censored]sing it's showing that the internet plan is over, but as per plan the net is 28 gb for 28 days, so how it will be possible the plan gets over before using, pls check and resolve the issue, we face lots of trouble due to this

Faulty idea operator... Never use idea gsm operator..
Hello friends..
Now this time... Idea earnings by deduction from main account balance for unexpected reason.. And they didn't refund also after complaint about deduction... They refuse our complain by saying that there is no deduction as per your complaint... I have faced 2 times about deduction for unexpected reason... And about idea network, it is very poor.. I had complained about network, they said, there is no solution about network, please use your phone in network zone, and we will set network tower which takes 2-3 month..
Reliance jio is best now a day... I also process the request of port out from faulty idea to great reliance jio...
From: rajkumar jaiswar
E-mail id :- [protected]@gmail.com
Mob no. :- [protected]

Hi,

My mobile no. Is [protected] and mobile operator id idea, i seen a offer of rs. 697, with validity of 84 days for unlimited local/std/roaming, and 1.5 gb/day data for 4g users, but i have received only 6gb data and only 70 days validity, i called idea customer care but they also refused to help, no idea why paytm making fool to customer, as showng wrong information.

In solapur city there idea stores are not providing service, when i visited stores i got reply that link website are not working you come afterwards.

Such things happen in 3 idea stores in solapur.
2 stores at employment chowk vip road and 1 store at mahavir chowk hotgi road solapur.

These stores deny services, so where we do our work of idea mobile. You will loose customers and your brand value too. And we face difficulties of services.

Please take appropriate actions against these stores.

Date : 30/9/2017
Client : veeraragavan. V

The complaint is regarding the idea postpaid connection taken in the name of veerargavan. V, connection no -[protected]. The customer have already requested to disconnect the connection 2 months before, and the bill for the same connection is keep generating and he is forced to pay the bill. From customer services he is getting calls using threatening language. He has paid rs. 1286/- for the last bill (Attaching the bill copy) and despite the fact paying the bill and not using the number and not disconnecting the number from the customer service they are still asking for the payment for this month as well. We have no longer interested in this connection and unable to disconnect the connection and payment is being made forcefully.

Desirable resolution : getting the disconnection as soon as possible without making any more payments (Last payment was made on 23/09/2017)

Recharge done but not got any benefits and talk time

Recharge Date :Sep 24, 2017 21:00:20

Recharge MRP:Rs. 7, 778.16

Recharge Mode: VTOPUP

Balance After Recharge:Rs. 0.00

Recharge Validity:0 days

I have ported from docomo to idea as of my understanding 2g speed is up to 1 to 100 kbps and 3g is 1 to 21 mbps and 4g is suppose to be atleast 1 mbps to 512 mbps but most of the time the actual speed downloading from google drive is around a few 100 kbps
So my question is this, are you providing 2g speeds at 4g rates??? I already contacted customer care several times all they say is it's a network issue and i already got resolution 2 times and not a thing changed
So if you are going to keep this up i am definitely going port as soon as this month's data offer expires
Please try to give atleast 1 mbps speed stable data for 4g it's a request
And also the post data usage speed of 80 kbps is useless it's not even getting average speed of 1 kbps please look into that too that is, if you are even concerned about your customer, services, and promises

Idea rejects my porting request against not clearing of dues. As on 26 i have already paid all my dues and paid excess amount against my monthly bill of 150. I have 2 nos of idea 1. [protected] and other is [protected]. Before this is contact to idea customer care for migration of my both seam but they refuse for this. And the customer care persons at idea dealer told for port. And now the request has been cancelled.

Call forwarding is not working on mu idea prepaid number, very poor service!! I have tried to forward calls many times but when some one calls me, it says "kindly hold the line; your call is being forwarded to another number" and then call is dropped itself. I have also tried to forward calls to my another number, but same thing happens. Other idea sim cards are working properly with call forwarding feature; only mine is not working. I want accurate solution fastly