Idea Cellular Complaints & Reviews

I am using AP Idea sim no. [protected] from last 2 years and it was deactivated before 2 days without any intimation and when i call to ap idea care, they told it will churn out and allocated to other person. This is the worst service of IDEA. This no. is using as professional no. for me in Karnataka region and i am also paying the regular net and call charges to this no. Activate my no. without delay or i will raise this complaint to consumer forum.

I use idea sim card.while using internet suddenly some site opened and then came a msg from 56056-thank you from subscribing magic box pack, which I never subscribed.then another msg came from 54300("which is a idea complaint number than magic box service is activated and 45 rs charged.")they gave an option to describe it which I did, BT they didn't refund my money, I tried customer care, they say its a internet service and nothing to do with them.if i m using idea internet and they know which service has been aactived and also they are deactivating from 54300 number then why they are not refunding my money?

I requested for port of my number [protected] to idea from reliance prepaid, during the process of porting idea has disconnected my reliance number but not activated the SIM which idea sales man has given after repeated call to customer care they have arranged a new SIM but same they are not activated it. I lost my number because of there carelessness, worst customer care I have ever seen. compliance Number: C1-[protected] I requested consumer forum to take necessary action

25/10/2015
198

I have taken a prepaid phone number of idea of which I have already done the verification to call in customer care before 4 days ago, after 4 days when my number still not working and said please verify your number I call again to the customer care i asked about the verification the customer care executive told me that verification is not done, i said asked him to focus and he said behen ki lodi ja ni...

Mesej ane pe 123 me 1gb 3g ka affar ane pe 123 ke recharge karane pe 370 mb mila castmar care me bat karne par affisar ke dhwara abardhar vavhar hona hai ki apko kisi bhi prakar ki koi message nhi bheja gya hai jabki mere no pe message aya hai

I am in using [protected] number especially for data usage but in my location the network is fluctuating from 2g to 3g and 3g to 2g . There is no proper network . we are expecting some constant network . Please resolve the issue ASAP. Thank you, Niral.

I am using Idea cellular service, today evening at 4.53pm I had got a message that ₹3 has been deducted from my account. I had complained about that on toll free number 198, but they suggested me to call after 1 hr as they have no detail about that at that time so I again called them about 8.30 pm, they told me my balance had been deducted because i had dialled. *123#. But i haven't dailed that number, they just providing wrong details and deducted money in wrong way. So requesting you to kindly look over it, during the festival season they always cheat costumers by make such nonsense reasons.

Hi I am using IDEA sim since long time and one day they start new plan for me which is very costly for me When i asked about it they reply me that they have policy to make changes in plan now I want me old plan when I asked for my old plan they asked me to make recharge. Really IDEA cellular have this type of policy first they charge more and then they charge to reduce it. Are you service providers or ******* I hope you will take some action about it.

My internet sim card no. [protected] 3g usage unlimited monthly postpaid connection no speed slow working needs at least 15 approx minutes. to open any site just working like a bullock cart me receiving monthly bills regularly but i always go to cyber to do my online work idea showroom executives authority are not ready to close my connection they are trying to convince and retain me, explanations are after 100 days this process will be done till than you use our connection after 100 days new bill will be generated according to bill cycle me need to convert my post paid connection to prepaid that too is denied by then please help me out of it. walter reginolt rodgers d 51 anand vijay sankul opp st anns church jail road nasik road nasik-42210l

I received massage from idea that 50mb data is available on my ph. no. when i use it they do not show any deduction still i was checking for deduction they were showing more data balance. suddenlly at 4 pm they showed total 142 rs. deduction from my main balance & 433mb. data is still balance, when we call their coustomer care they says their is no record of deductions for my ph. no.

I had a total balance of rs 63 in my mobile and despite having Internet my whole amount was deducted and made o.o1 paisa and I have been calling the customer care and no one is giving proper solution about why they deducted money..they keep telling me to call after 30 minutes and it's 12 hours now and I have called them many times and yet no proper answer is being given and they are telling again to call after 30 minutes..please look into the matter.

I Mrs.Mandakini Bhaskar Khamkar, Mumbai, ([protected]) want to file complaint against idea cellular (Mobile), I paid idea mobile bill eight months before . I give cash to Idea mobile staff Mr.Desai, he know me then I contact him but his mobile no is off then I try to contact and search but he never found then I inform to Idea Company and file complaint consumer court also but no reply. Now dated 19/10/2015, 12.14pm one lady Name Pooja [protected] and one person phone my husband and threaten, use bad words and saying that I am calling consumer court Delhi attend court or paid bill otherwise face lot of problem or create problem to you, I told her/him please tell me case no, consumer court address, hearing date or send summons to me but she deny to me and again use bad word not give proper reply. Now every time they call different different name and create problem to me pl help me. They also give false information. As reference the idea boy collect cash from me name is Mr. Swagat -[protected] and witness Megha [protected] she is also idea staff if you don't belive me then call mobile mentioned Mr. swagat and Megha(both working idea mobile Mumbai office). This mail you not give proper answer in tomorrow then I will go to our local police station against idea (Pooja)and others without inquiry threaten to me and my husband Mrs. Mandakini B Khamkar

Hi Team, Last Saturday in midnight when I was surfing a service was activated on my idea mobile. I dont know how that service was activated as it did not seek my permission for activation. In the morning I saw message and call customer care and request to deactivate the service and informed that I ma not going to pay for the same and ask her to file the complaint, but she refused to file a complaint and told me that she will arrange a call with her senior. I haven't received any call or any request no. regarding this. Today when I called and asked customer care, executive is saying that service is still active and I can use that. And he also refuses to file a complaint for same. I have also mailed them regarding the incident but no reply yet. Its been more than 7 days now. I am filing this complaint so that I can merge my number with other service provider without paying for that junk Magic box service. I don't know what this service is about.

I am using a Idea cellular 3G netsetter prepaid connection having simcard no [protected] in mahashtra goa circle. I have a concern that the company is not providing how much the data is used my a customer. They don't have clarity on how much data is used and how Much data is unused. Initially I was using a netsetter plan of different company. And I was used to recharge 1GB 3G plan for a month and that 1GB was more than sufficient for me. But after cancellation of the licence of that company for my region (Maharashtra & Goa) I switched to Idea before two years. But as I noticed, that eventhough my usage of the internet is same as previous. But Idea cellular plan of even 6GB finishes early. Means either the company is charging the customer for unused data or they don't have correct provision for data usage calculation. And they are not providing any clear picture that how much data is used and customer have to believe them blindly how much they are charging is correct irrespective of the any information about his usage.
My request is that the company must provide the provision such as a meter to calculate or to view how much the data is used or being used and how much data is left for respective monthly plan.

We have 43 CUG numbers from Idea. From past 10 days we have been facing network issue, despite logging complaints with customer care, there has been no response from Idea. They seem to be less bothered about customers. All they are giving is false commitments which serves no purpose. My Idea no is [protected] Please help us in resolving this issue

There should be legal suit against Idea and all other operators who steal money from customers pockets by applying undue charges in the bills like SMS MT & Gameloft etc. Aditya Birla is building temples on one side and on the other hand stealing hard earned money from common man's pocket, where is the integrity and morality. May god curse these companies with losses and teach them a lesson.

I got mnp of my idea number from idea cellular on 12 oct 2015. I deposited my caf to airtel on 17 oct 2015. My documents have been forwarded to idea by airtel on 17 oct 2015. My number should be ported from idea to airtel within 07 days ie by 23 oct 2015. However, the same has not possible due to signals from idea have not been stopped by idea cellular as yet ie 25 oct 2015. Idea cellular is requested to stop signals forthwith so that signals from airtel are received by me and my number is activated.

I have lost my nokia lumia 525 on 12 october 2015 at 3:30pm. The IMEI No. is [protected], I request you to kindly bare the mobile from being used. contact no-[protected], (the same no. was inserted in the phone when it was lost now i have got the duplicate sim)

I have just ported to IDEA. It has very bad quality of service in terms of network and data pack service. I have opted for 2G unlimited corporate plan but it hardly works. Speed is pathetic which is definitely not 2G. I have tried calling their customer service many times since last 2 -3 days but they have an SLA of 5 days for a complaint. So I have to just wait for next 2-3 days when I already know for sure that they don't have that technical expertise/resources to resolve the issue. Moreover then they close my complaint saying that there is no issue found without any confirmation. Their customer service executives are uneducated and not professional. I want to port to a different service provider but seems they have a cooling period of 90 days, so I guess I am stuck with this stupid network and service. They have sales teams which can go to any extend to sell a postpaid connection but once that is done, they hardly care.

Hello,

My name is Ashish Tripathi ([protected]) i am using Idea Network since long time today[protected] i had lost my current balance of Rs 123(approx), I had called to a customer care at 2:23 pm on[protected] he took my very very important minute approx 76 minute 21 sec which was very useful and very important time to me .

On that call he haven't solve my problem and i asked to register my complain that also he didn't do that . By asking his name he said some Janki lal .

My problem was to return my cash back which idea had took off but that also he didn't return back, he is giving me unnecessary issues that i had downloaded something -2 etc etc, i had requested him to lodge my complain that also he didnt do that .

I had suffered with headache and a lot of mental issue while talking a long to customer care after that he cut my phone with out solving my problem, i got a highly lost due to cutting off my transaction na mental issue to .

Please help me out to return my cash back otherwise i am going to complain TRAI (Telecoms Regulatory Authority of India (TRAI)).


Thanks & Regards

Ashish Tripathi

[protected](Idea )