Idea Cellular — Bad behavior & over payment

Address:	Raipur, Chhattisgarh
Website:	www.ideacellular.com

I am Rahul having mobile no. 7... & 9..., using from 4 years and cleared all monthly bills on time to time without any delay.This is not first time i am facing serious problems from customer care executives behavior, before this so many times they did same intolerant behavior with me but i was not taken seriously but this time they crossed their limit and i am not going to tolerate this time.Few months back on Oct'16, my number 96... having a billing amount of Rs.850 (according to Idea cellular), They have charged rs.450 extra as GPRS service without any confirmation from me. But they are forcefully trying to consider me this charge and always saying that i have activated this service and every time i told them that i have a plan which is already activated in my number in which i have got 1 GB- 2G data free.And for this month also i have used only 750MB data then why should i activate a nonsense 2G plan again.For that i have mailed several times also.I got a call from executive who said it will settled down in November bill without any extra charges and i have to pay the same existing amount of Rs.375.But after that they do not settled any amount and kept calling me and harassing me every time and i always trying to understand them i am ready to pay my actual and genuine amount but they don't understand the matter i think and they stopped the outgoing services of my number 74...
Yesterday my family member got a call from [protected] (Idea cellular recovery department) unfortunately i was there, a third grade lady & male executive has talked with me, abuse me and they also called to the number's of my family members and abused them badly but this time i am not going to let them go as previously done.

I need a quick action and reply on this matter.

From now onward, say no to idea.