[Resolved] Idea Cellular — balance deducted and not resolved yet

anilkumar.jbm

from Delhi, Delhi

Address:	Gurgaon, Haryana, 122050
Website:	www.ideacellular.com

My balance deducted when i was watching a video and idea customer executive Narender said that it was dialed by you. I couldn't undestand how can I dial a number when I was watching a video. And my balance was not refunded. This way these companies making their income.

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Jan 22, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2017

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As checked, you have raised the request post 24 hours of the deduction. Also, you've been charged while using WAP service. Hence, we express our inability to refund the same. Also, you can dial *121*46# or send and an SMS as STOP to 593350 to stop the flash SMS. For further assistance kindly contact us on 12345 or 198.

Regards,
Sneha